Fulfillment Hub USAReviews of fulfillmenthubusa.com

If you're running a serious business, do yourself a favor and stay away from Fulfillment Hub USA. We've dealt with fulfillment centers all over the world, and this has been by far the most frustrating experience. Zero communication: Emails and tickets go unanswered for days, sometimes weeks. I had to message staff (CEO and COO) directly on LinkedIn just to get a reply. No accountability: Our account manager disappears for long periods. Urgent shipping issues? Good luck getting a response. Delays and mistakes: Orders stay in "pending" for days with no updates. Packages are shipped late, mislabeled, or not at all. Disorganized operations: We've lost customers due to their lack of urgency and responsiveness — and we’re not a small-volume client. Broken promises: We were told they'd scale with us. In reality, they're overwhelmed and clearly can’t handle growth or high-volume accounts. 168 hours and counting: It's been over a week since our new stock arrived at their Miami warehouse. It still hasn’t been received into inventory. The PO is still marked as pending — and it doesn’t look like it's moving anytime soon. And on top of that, it's been over a month and a half that I'm trying to figure out who is actually in charge of packaging on their side. I’ve asked multiple times, emailed, and even tried calling — no one gives me a clear answer (if there is an answer). I’m literally chasing shadows to get a simple contact name to finalize proper packaging standards. That alone says a lot. They may look good on paper, but behind the scenes it’s chaos. FULFILLMENT IS SUPPOSED TO SOLVE PROBLEMS — NOT CREATE NEW ONES.