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FUFU&GAGA (fufugaga.com) has 30 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
fufugaga.com
Website
fufugaga.com
Category
Home Goods Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 13% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Purchased an item from a vendor and hardware is missing. I have been trying to get assistance for weeks now. Experience has been horrible. Even offered to buy hardware but I can't get an email response and the phone says the person you are trying to reach has a voicemail that hasn't been set up. I have never experienced such bad customer service.
It's June 20th and I'm still trying to get parts. I've even settled for 1 part that I can't find at hardware store and can't get it.
VB
Vicki B.
Their answer to all the reviews I have…
Their answer to all the reviews I have read say the same thing . If they aren't going to take care of missing pieces because you bought through one of the vendors they supply then maybe they should not offer their products from anyplace but their own website
LE
Leslie E.
A part was missing
A part was missing. I phoned and emailed No one got back to me. The phone number is a Maryland number that rings until a recording lets you know the mailbox is full. I've emailed 3 times. No one returned any of them.
Response from FUFU&GAGAMay 23, 2024
Dear Customer,
We sincerely apologize for the inconvenience you experienced with your recent purchase. Based on the information provided, it appears that your order might have come through Wayfair. Unfortunately, the customer service team at fufugaga.com cannot directly handle orders from other platforms. We are doing our best to urge the respective teams to address and resolve all issues faced by FUFU&GAGA customers to ensure a perfect experience.
However, we want to assure you that FUFU&GAGA takes customer satisfaction very seriously. When you order directly from our official website, fufugaga.com, our dedicated U.S.-based support team is always ready to assist you and resolve any issues promptly and to your satisfaction.
We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Fufugaga.com
CD
Charles D.
Not bad
I've bought furniture from the fufu&gaga a couple of times, and overall I'm quite happy with it, good value for money, fast delivery. Installation is relatively easy. I've bought 1 bed, 2 cabinets and the bed from their platform, good luck to everyone.
Response from FUFU&GAGAMay 23, 2024
Dear Customer,
Thank you so much for your positive feedback! We’re delighted to hear that you’re happy with the value, delivery speed, and ease of installation of our furniture. It's wonderful to know that you’ve had a great experience with your bed and cabinets.
We look forward to serving you again in the future. When you order directly from our official website, fufugaga.com, our dedicated U.S.-based support team is always ready to assist you and resolve any issues promptly and to your satisfaction.
Thank you for choosing FUFU&GAGA!
Best regards,
Fufugaga.com
AK
Alex K.
Broken pieces, incomplete assembly, no customer service. Terrible, avoid!!
Ordered a sideboard. The box looked like it got shipped through a hurricane: the Styrofoam was Shredded and several pieces were damaged. In a similar vein, the box didn't even contain all the parts needed to assemble the furniture. Then, to add insult to injury, their "customer service" is non existent. The phone number on their website leads to a cell phone in Maryland with no voice-mail. The customer service number printed on the assembly instructions is either a fake number or it auto- disconnects whenever you dial it. Poor shipping, poor assembly, 0/10 on customer service. We're not sure how to get our money back. Avoid this product AT ALL COSTS.
Response from FUFU&GAGAMay 23, 2024
Dear Customer,
We sincerely apologize for the issues you encountered with your recent purchase. Based on the details provided, it appears your order might have come from another platform. Unfortunately, the customer service team at fufugaga.com cannot directly handle orders from other platforms. However, we are doing our best to urge the respective teams to address and resolve all issues faced by FUFU&GAGA customers to ensure a better experience.
We understand how frustrating it must be to receive damaged goods and face difficulties with customer service. Please note that if our official website's phone line is busy, calls may be directed to voicemail. We strive to return all messages as promptly as possible. If you are unsatisfied with the customer service received, we will do our utmost to push the respective teams to resolve all issues and ensure our customers have a positive experience.
We want to assure you that FUFU&GAGA takes customer satisfaction very seriously. When you order directly from our official website, fufugaga.com, our dedicated U.S.-based support team is always ready to assist you and resolve any issues promptly and to your satisfaction.
We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Fufugaga.com
JN
J N.
Don't Order from this company
Order a TV stand from this company through Home Depot. The package arrived looking like it had been through a tornado. I opened to box to find 5 out of the 6 legs were missing. Called their support line. It just rang and rang... Needless to say I'm returning the tv stand.
Response from FUFU&GAGAMay 23, 2024
Dear Customer,
We sincerely apologize for the inconvenience you experienced with your recent purchase through Home Depot. We're disheartened to hear about the condition of the package and the missing parts. Unfortunately, FUFU&GAGA’s official website operates independently, and we cannot access or manage orders placed through other platforms.
However, we want to assure you that FUFU&GAGA takes customer satisfaction very seriously. When you order directly from our official website, fufugaga.com, our dedicated U.S.-based support team is always ready to assist you and resolve any issues promptly and to your satisfaction.
We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Fufugaga.com
