Furniture Source WorldwideReviews of fsworldwide.com

Anthony M you complete idiot I’m not the owner you have miss informed people and give reason for people to contact me because your useless comment obviously NO CLUE

I ordered a mattress and paid for it, but it has never been delivered. I’ve tried contacting customer service several times, and they don’t answer my calls, emails, or messages. At this point, I have no update on my order and I’m worried I’ve lost my money. This has been a very frustrating experience, and I would not recommend buying from this company based on how my order has been handled. If anyone else has had the same experience, I’d like to hear how you resolved it.

Although the owner on the comment below says this isn’t Liverpool it’s America, the reviews are still from their Liverpool stores as it’s those stores mentioned by road. My issue is Long Lane. A week late contacting me for delivery on my new sofa, then did not turn up on the delivery day even though I double checked with them. It’s impossible to get an answer on the phone as they simply do not answer.no reply to my email either which means I have to travel to the store again to insist on my refund as I am totally let down and had enough. I will be going through my bank for a refund if they refuse as I have enough evidence. There are also reviews on other sites like google and Echo which are definitely this company. Avoid Avoid Avoid. They are proven scammers and will keep your money as long as they can.

Do not purchase from this scam of a company! I ordered the start of January for wardrobes and asked for local delivery. Have had rude messages from the staffs instagram.. rude emails stating that they don’t deal with online orders and I will need to wait to be contacted. This was 6 weeks ago… still nothing I’ve had to dispute it with my bank and they have also disputed it and refused for a refund! Absolutely disgusting and shocking company need to work on customer experience and people skills. Now in dispute with my bank and themselves STAY AWAY FROM THIS COMPANY

We placed our order in mid‑October with the promise that it would arrive in time for Christmas. Instead, the couch finally turned up in mid‑February - four months after ordering and long after the date we were repeatedly assured of. Even then, the couch we received still isn’t exactly what we ordered. The quality of the materials seems decent, but the finishing touches are poor. Where the two sections join, they don’t line up properly: one piece sits noticeably further forward than the other, leaving a sizeable gap. After such a long wait, it’s frustrating to end up with something that looks unfinished. Throughout the process we were told again and again that the delays were due to “manufacturing issues,” but we have proof that this wasn’t true. Communication was consistently poor, and most of the staff we dealt with were unhelpful to the point of being useless. The only person who made any real effort was the owner. To make matters worse, the delivery arrived missing cushions and missing the pouffe we paid for. I would recommend this store only if you’re buying something directly from the showroom and taking it home the same day. But for a custom build? Absolutely not. The experience has been nothing but stress, delays, and disappointment. Hats off to Tommy in Breck Road for sorting it all out in 1 week vs what Lauren in Long Lane couldn't do in four months.

WARNING: DO NOT BUY FROM THIS PLACE. We bought a so-called modern bed with lights and accessories, and it was INFESTED WITH BEDBUGS. This is absolutely unacceptable and dangerous. We had no choice but to throw the bed away immediately to protect our home. We lost our money completely. This business is a scam and shows total disregard for customers’ health and safety. This furniture store should be shut down. Thankfully, we discovered the problem in time before the infestation spread into our house.

Avoid this company!! Absolute joke of a company, especially the long lane store Lauren in particular, so lovely when trying to get your custom, once money has been handed over you cannot get hold of them at all, staff are so rude when asking simple questions, delivery time is given an not kept to, spent multiple days at home waiting for deliveries that were promised and never came, every time delivery was re booked it was always by a different member of staff or from a completely different store as they can’t keep up with the lies they tell. The “office” staff are also passive aggressive and rude when trying to get simple updates about an order, no communication whatsoever leads to you having to chase them up all the time, have had to visit the store multiple times as they never answer the phone and always say it’s broken waiting on a new one, they’ve had 3 brand new phones in the last 2 months as apparently they just stop working. Company will give you a date for delivery and happily leave you without furniture, absolute rats. Not worth the stress honestly.

Wish I'd seen these reviews before buying off then Firstly I had bought a 3-2 seater settees from them, they delivered the wrong one, so we were without something to sit on, for three days, being both pensioners it's not laughing matter. That's not the end of it, we also purchased a ottoman bed single, when this was delivered, to my daughter who is on her own, it was not taken upstairs and set up but left in the hall way, so she had to wait for her sons to come home and take it upstairs, on taking the packing off the base, there are two holes in it. I sent pictures to the company, and they said they would repair it, today, but a bloke turned up this morning and took pictures also why? I don't understand. Wait and see if this is sorted. If you have any sense go somewhere else, wish I had Update on our single bed. Still not delivered 😭. Asked for delivery after 3 o'clock due to work commitments, at first this was agreed but never happened, tried to make arrangements to be at home for delivery, but due to unforseen surcumstances could not make it, so sent a text to the assistant who works at the shop to say why and could it be delivered at 3pm, they tried to contact me by phone but I couldn't take the calls, so they tried to deliver, but no one was home. They have now said it's in the hands of management??? But no explanation for what is to happen next. I have sent a formal letter via email to the company and a copy to the assistant hopefully she will send it on, as she could not give me management contact information. All's I want now is a refund and for them to collect their broken item