FS.COMReviews of fs.com

Response from FS.COMMar 27, 2021

Dear Andrew, we sincerely apologize for bringing you an unpleasant experience. The local office located in the UK offers in-time support and orders in stock should be shipped from our Germany Warehouse at the current stage. We will make this clearer on the website to inform customers. It is hoped that one day we can serve you better by establishing a warehouse in the UK. Thanks for your feedback. If there is anything else we can do, please let us know. We always love to hear from you.

Response from FS.COMMar 15, 2021

Dear customer, we sincerely apologize for bringing you an unpleasant experience. Regarding the specs error you mentioned, we have rectified it and strengthened our review process. As for the review publish issue, we attach great importance to every sentence left by our customers as we did to yours, for any dissatisfaction or complaint of our customers, we will gather relevant departments to analyze and make improvement. We haven't and will never ignore the less favorable review, but actively follow up until the customer is satisfied. The problem you mentioned this time is very valuable to us, thank you for taking time to leave a review for us. Please feel free to contact us if you have any questions in the future.

Response from FS.COMFeb 19, 2021

Dear customer, we are sorry for the inconvenience caused by the invoice issue. We take it very seriously and will strive to address the issue if possible. As for the "additional money", the buyer / importer is held responsible for paying import taxes as requested by the Mexican government. FS hasn't and will never charge you any fee we should't have. If you have any further questions, please feel free to contact us. Have a nice day.

Response from FS.COMNov 17, 2020

Dear Jeff, We are sorry for the inconvenience. We take your feedback very seriously and have submitted it to the relevant departments for further investigation. It is learned that our after-sales team has had good communication with you and offered you a return/refund option. Plus, our product pages will be optimized according to your suggestions later in order to bring a better shopping experience for customers. Thank you for being a friend of FS, and we hope you come back soon.

Response from FS.COMJul 17, 2020

Dear customer, we are deeply sorry for the unpleasant shopping experience. Your feedback is highly valued. Please offer the order number and our after-sales team will contact you followed with a complete solution as soon as possible.

Response from FS.COMAug 28, 2020

Dear customer, We are deeply sorry for bringing you the trouble. We highly value your feedback and have investigated this issue. The result shows that due to our negligence in work, the deletion of your relevant data was omitted and several unnecessary emails were sent to you. Now your data has been removed and you will receive a confirmation email later. Sorry again for the inconvenience.

Response from FS.COMDec 7, 2019

Dear Customer: We apologise for the unpleasant shopping experience. One of our after-sales team will give you an update later. FS offers free shipping services on orders over C$ 105 (oversized or heavy items are not included). UPS may charges custom fees for products shipped from the US warehouse. Hopefully you'll understand it. Thanks again for your feedback.

Response from FS.COMJun 11, 2019

Dear Kris, We are Extremely sorry for the inconvience. This issue is caused by our logistics management. We'll contact Startrack to solve this issue asap. Our Customer Support team will be in touch to give you an update. FS believes in “Customers come first” and value every customers. We will re-examine every steps of logistics system to make sure it won't happen again. Thank you for your feedback. If you have any concerns about it, you are welcomed to contact us freely.