GS
Bought a UPS less than one year ago, months with a dead unit with no answer
Bought a UPS less than one year ago. We asked on arrival for a spare connector of the battery pack, denied as impossible to have without an entire new unit. We managed to fix it anyway but it was already scary to know no cables/connector spare parts are provided ever, even for paying. Now we have been waiting for months for an answer to our support request (opened in november) because the same unit does not charge half of the batteries... crickets... We bought some networking equipment from FS too and i can say that delivery and the products themselves (sparing the UPS frankly) are pretty good, really a shame that the support is so absent to make the company UNRELIABLE. UPDATE: We have updated the ticket online on your site multiple times, case CN202111240083. When you say "send us an email" maybe you want to provide it.
Response from FS.COMApr 25, 2022
Dear GS： we are sorry for your bad experience, your satisfaction It is our responsibility. Please email us your order number and we will help you to find out how to solve this problem. Or you can choose a service option in Connect with FS, and we will provide you with support as soon as possible. We apologize for your unpleasantness. Have a nice day! Update: Dear GS: Unfortunately you did not provide an order number, this may be the reason why the problem has been unresolved. But luckily we found your order number FS210625513301. There will be sales to communicate with you by email. Since the information you provided is incomplete, she will need your assistance to provide more information to help you solve the problem. Please pay attention to the email sent by AM, thank you very much for your feedback! Have a nice day! UPDATE 6/11: Dear GS, How are you? Your customer manager has applied for RMA for you, I hope she can continue to communicate with you effectively. Please check your email including spam box. Hope you have a great day! Best regards,