Fry's Food and DrugReviews of frysfood.com

On Aug 21 , I went to the store in Apache Junction AZ @ 7:30 pm. My husband and I had an incident with an employee at a register. The manager was called and helped but when I walked away the employee said something bad about me. So we went home and called the store to talk to the same manager. I told him what was said and he said it doesn’t matter and I tried to tell him she was very pushy and kept interrupting me. Is this a way a manager talks to a customer on phone? We were so embarrassed the he had to pay only 3$ so I can get out the door. This is the only store we have here. But if this is how we are going to be treated than I don’t want to go back!! I think we will avoid shopping there all together and just get our food at food banks! I will not put up with insults and managers not taking the time to listen to customers!!!

I was shopping with my children, choosing milk. An employee by the name of Donovan, a shopper, decided I was in his way. As he was saying move, move, he pushed the big blue shopping cart into my left arm. I was in disbelief, still am. I spoke to one of the managers on duty (kicking myself for not getting her name) and she said his actions were rude. She apologized but that was it, no mention of reprimanding the employee. Be careful around those shoppers, they'll run you over if given the opportunity.

I was overcharged in the store. I had to jump thru hoops to get a refund on the Prego sauce. I did not notice they also did not reflect the digital coupon price on 2 other items. I tried using chat but that was useless. I spoke to an agent and she tried wheeling a dealing. She offered me $3 refund. I refused because I had been overcharged $5.81. She then offered $5. It was settled for $6. A note on the bottom of the receipt indicated they were have pricing issues, so why should I have to put on a dog and pony show to just be charged correctly. I truly think some of the issues are corporate polices there for this corporation to make more money and who cares about the customer.

They began charging to do a cash back years ago at the checkout on top of their greatly over priced items. I left them out in the cold long ago and never looked back. Safeway is also over priced but at least they still have the integrity left to not charge for cash back at the checkout.

Was using the home delivery option due to recent surgery prohibiting walking. The first time I was charged 4.98 on my debit card for no reason. Was supposed to be reversed... still waiting. Second and last time I will ever order I was charged 14.98 for something that clearly stated was out of stock on my receipt. After repeated attempts to resolve it with customer service I was told a refund "request" would be submitted and it could take 30-45 days. It took them 30-45 seconds to debit it from my account. After 2 issues in a row with this happening I wouldn't recommend home delivery.

I'm done with them. App takes forever to load and there is always an issue with the digital coupon thing. When you ask for assistance, they always try to talk down to you like you're an idiot. Never going to shop at Frys again

The digital coupon process is a joke. I wasted 15 minutes in the store trying to use it, after I had earlier signed up. It is not user friendly. I just left without shopping.

It's time Fry's start disclosing the reason why their prices keep going up. Over 4 dollars for salad dressing. 5 dollars for eggs. 6 dollars for butter. Other than gouging, what's your reason Fry's? When someone becomes focused on money, there's one thing they can't focus on, being human. Too bad nothing will change no matter what we say or do.