Fry's Food and DrugReviews of frysfood.com

I had a problem with the fuel pump sticking on and I was unable to stop it for a few dollars. Yes I was upset (because I got gas on me) and asked for a manager. After a few minutes the clerk came back and said there was nothing they could do. No manager would come out. I went in the store and asked for the manager. The desk clerk paged the manager three times and no one showed. This is the location on Hunt Road in San Tan valley AZ. The managers name called by the clerk was Miles (or some variant spelling). The date was in September 2024 in the afternoon. We just moved here and never had a problem with Fry's before. Sorry, not the end! A week later my wife could not get her prescription at the drive thru. They said they were understaffed and couldn't help her. She asked for the manager and he said he couldn't help her (same store). We have switched our shopping (more expensive) to Safeway and my wife's prescriptions as well. Oh yes, I even called the state office for Fry's and they didn't respond. If someone from Kroger corporate reads this, maybe attention should be paid.

They lack communication and professionalism. I don't like frys, they have good meat and that's about it. They're really not honest about their prices sometimes, or they just make it hard to get the sales price. Yeah, I was told I'd get a coupon for a flu vaccine and it never happened. This isn't the only time I've experienced lies from them and that's why I try my best to avoid frys as much as possible.

My recent pickup order was once again missing an item. Normally it is missing multiple items. The produce being selected is close to rotten almost every time. I have received items already past their expiration date as well as moldy products. I have also received items that were not ordered and received more of an item than requested. I still want my missing item and would go back for it, but the live chat and the automated customer service line offered only a refund. I am not able to get through to a live person to straighten this out. Now I am a thoroughly frustrated shopper that will probably shop elsewhere. Horrible experiences on numerous transactions leads me to believe this is the best they have to offer.

I just walked out of the Fry's food store on Combs and Gantzel. Tried to do the self-checkout had three different women that couldn't figure out how to price my merchandise. I was actually embarrassed for them. They had no answers to my questions. They were completely rude, and they just walked away from me. Probably won't ever shop at Fry's again. This happens every time I go in there and try to use their app or try and get sale prices that they never honor.

so convenient to have them right at the end of my block…… But I need to find another grocery store. The fruit is always rotten, And forget about purchasing meat the meat is absolutely terrible at Fry locations. What happened to them? It is terrible that they don’t take pride in the quality of their food.

I visited Frys Foods today to redeem my Frys coupon for a free gallon of Arizona green tea. I discovered a completely empty shelf and none in the back. Why doesn't this store learn from its mistakes? The shelf should be full not empty. I will say this is a type of false advertising. Most of the other types of Arizona tea are empty as well. Pathetic but true whoever is ordering is incompetent.

I went to the Fry’s store around 10pm without knowing the store closes at 10pm. I got a couple of things including grapes that was at $3.99, but machine was showing $7.99. When asked for help, a young woman came over and said I need a digital coupon. When I asked if it’d take long to use the coupon, she got annoyed and raised her voice saying: “Do you know we are closed?!”. When I said well your door and a cashier machine was open? She ignored me and left me, whenI called her, she said: settle down! When I said I need her name , she answered with rude voice: no you don’t, asked again, she kept saying the same. Then she threatened to call security if I didn’t leave. I told her I will return to find out her name and she said that would be creepy. Such rude customer service, who keeps such a rude employee? She will do it again, wherever place she will be working at. Definitely will avoid Fry’s , they need to do better with customer service. Such an upsetting experience. There were two men standing next to her, at least they were not rude, it almost seemed like the woman was trying to impress them with her bold attitude towards the customer. In the past, one of them was always polite, he works in that area often. Such a bad attitude!

Fry's food executive admits company gouged prices higher than inflation levels pos