Doreen G.
Ongoing Problem at Fry’s
I have re-occurring issue shopping online at Fry’s. The shoppers are super nice and usually no complaints about the products except they are now holding two amounts when you order online. The first amount is from the original order you place. After they shop depending on items not available or the cost of items by the pound could fluctuate a few dollars more or less. It used to be that when you picked up your order the actual amount would clear on your bank and the difference in price would be held. It could be between 3 to 10 dollars which is ok. I average $180-200 per week. It has been their practice in the last couple of months where they clear one amount and hold the other entire amount, not the difference in price. I have no access to those $200 and they say it would go away 5-7 business day. I’m not ok with that. I contacted my bank and the person who helped said they have been having this complain with Fry’s. No other store where I shop does this and no one, not even the corporate office has helped or called/ email me back to let me know is and how they’re going to solve it. They have their hands in your bank account and will not do anything to fix it.


