FrontStream Reviews | Read Customer Reviews of frontstreampayments.com

FrontStreamReviews of frontstreampayments.com

4.645 reviews
Administration & Services

FrontStream

About FrontStream

FrontStream is a nonprofit fundraising platform that provides fundraising, giving, engagement, and payments technology for nonprofits, schools, foundations, and socially responsible companies.The platform supports event-driven fundraising across charity auctions, nonprofit event management, peer-to-peer fundraising, donor engagement, online giving, and integrated payment processing. FrontStream is also the company behind BiddingForGood, a leading online auction solution and marketplace that helps organizations reach bidders beyond the room and beyond their existing donor list. Together, FrontStream and BiddingForGood help organizations run stronger fundraising events, streamline administration, capture revenue, and build engagement beyond the event.Key Features:Charity Auction Software – Host virtual, hybrid, and in-person auctions with mobile bidding, item management, guest registration, and payment processing.Online Silent Auction Platform – Create branded auction websites and engage bidders through mobile and online bidding experiences.Nonprofit Event Management – Manage galas, walks, runs, golf tournaments, ticket sales, registrations, seating, and fundraising events.Nonprofit Gala Software – Support fundraising galas with auction tools, guest management, ticketing, and donation collection.Peer to Peer Fundraising – Launch supporter-driven fundraising campaigns with team and individual fundraising pages, leaderboards, and social sharing tools.Online Donation Pages – Build branded donation forms and campaign pages with drag-and-drop templates and mobile-friendly designs.Donor Management for Nonprofits – Track donor activity, giving history, communications, volunteer engagement, and supporter segmentation.Fundraising CRM – Centralize donor records, reporting, analytics, and engagement data to strengthen donor relationships and retention.Corporate Giving Programs – Facilitate matching gifts, workplace giving, and in-kind donation programs for corporate partners.Int

FrontStream (frontstreampayments.com) has 45 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: frontstreampayments.com
Website: frontstreampayments.com
Category: Administration & Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 4% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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FrontStream reviews

45 approved reviews, newest moderated first

John
Jun 26, 2026
Justo was knowledgeable
Justo was knowledgeable and very helpful in finding the data i needs and helping me to set up login access to FrontStream for our organization
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Eric P.
May 18, 2026
There is a $25 fee to send our…
There is a $25 fee to send our organization a check. They said we could avoid that by receiving EFTs, but they asked for a voided check and then said that the voided check wasn't good enough.
Response from FrontStreamMay 21, 2026
Thank you for sharing your experience. We'd like to provide some clarity on what happened. Our team reviewed the voided check submitted for EFT enrollment and found two issues that prevented approval. The image was cut off in multiple places and didn't meet our requirements for a complete, legible copy. Additionally, the image contained a footer referencing a check-printing vendor's website rather than your bank, a combination our team flagged as requiring further verification. Remediation steps were included in the response email sent to your organization, including the option to resubmit a complete, legible check image or provide a bank letter for the account. These requirements exist to protect nonprofits like yours to ensure grant funds are routed to properly vetted accounts and not inadvertently misdirected. A responsibility we take seriously. We'd love to help get this resolved quickly. Please reach out to our support team and we'll work through it with you directly.
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dw
May 13, 2026
Everything was wrong with this group
Everything was wrong with this group. We are a small nonprofit. We wanted a reliable partner. Frontstream was anything but that. The CRO ghosted me for 5 weeks while she knew that we had been having trouble for over 3 months. The CEO never responded. Couldn't log in - they had to fix it. Couldn't import our lists they had to do it and said it was a "favor" to us and took about 6 weeks to complete it. I asked for our money back, they said twice they would give us a partial payment, but did nothing. I had to file a dispute, just wished I had done it sooner to get it all back. The worst part is the ghosting, so unprofessional. What a hassle!
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Tory G.
Mar 4, 2026
Ryan went above and beyond to make sure…
Ryan went above and beyond to make sure my question was answered and the issue fixed in a timely manner.
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Latoya M.
Feb 26, 2026
Fast and Friendly Customer Service
We had an issue with our credit card settlements and Ryan Masso called us and fixed the issue right away! Not only was he fast to respond, he also was very friendly and explained everything in detail. Thank you again Ryan!
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Merrill Quality L.
Nov 7, 2025
Rayn
Rayn has been such a hauge help today, we had a credit card issue with having double payments go through and he was able to help us get it sorted out and get refunds sorted out.
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Sue
Oct 7, 2025
Ryan explained exactly what I needed to…
Ryan explained exactly what I needed to do and I was able to complete my transition quickly and accurately.
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SM
Oct 7, 2025
Ryan Was Wonderful
Ryan was so helpful and kind. He took his time explaining when we had questions, even when we asked the same thing over. He was very patient and understanding. Ryan resolved our issue.
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