FrigidaireReviews of frigidaire.com

I had trouble registering my newly purchased Frigidaire microwave, Model #FM0S1846BS, for warranty coverage. I purchased the microwave from a local appliance dealer - Coast Appliances in Surrey, BC, Canada. The store where I purchased the microwave said they were shutting down and that if a problem occurred with the appliance within 1 year, it would be covered by the Manufacturer’s Warranty, i.e., Frigidaire’s Appliance Warranty. All I had to do was register the microwave for warranty coverage with Frigidaire. I tried registering my microwave multiple times online through the Frigidaire website warranty portal, but each time, I received the message “Oops, there was a problem.” I called their Service Desk (Call Centre) and explained the problem I was having. I was told there was little that could be done on account a) the microwave was old (manufactured over 6 years ago) and b) that it could not be registered because it was a clearance item. (On a sticker within the microwave it had a manufacture date in 2026.) The call centre rep told me to email them through a specific email address, if I should require further assistance regarding this matter. I wrote my concern to the email address and received a bounce-back - there was no such email address in existence. I then decided to go back to the website portal one last time to see if I could register my microwave. Strangely enough, this time I received a message that the warranty registration process had gone through, i.e., it was now registered. Additionally, I was informed that I would be receiving an email confirmation of the appliance registration - none came. I texted the web portal again about warranty coverage and was then told that the warranty for the appliance was in place - this time I was given a Warranty #. When I asked for a confirmation email that the warranty was in place, I was told none could be provided. They said that they were taking steps to improve their online warranty service. What can I say about their warranty registration process - extremely poor. I give them an "F", a failing grade.

After contacting the company due to issues with the Gallery range, the only solution they can offer is to make an appointment - at your cost - for repairs. They are only concerned with the product up to the warranty date. After that, you are on your own. I have had my range repaired three times and it still doesn't work. When requesting a manager, I was told that they will tell me the same thing.

Microwave door panel stopped working after 1 1/2 years. Dishwasher is horrible never cleans dishes and dishes smell like sour milk after washing for 3:42 minutes because that’s how long it takes to wash and dry. Also bought a small refrigerator for apartment which stopped working after 13 months customer service would not do anything for us, had to buy a new one and it was not a Frigidaire. DO NOT WASTE YOUR MONEY!! I have been a homeowner for 35 years these are by far the worst products we have ever bought.

horrible experience. their customer service doesn't exist. i called and was told by the AI voice i was being transferred. The line was quiet except for someone coughing loudly into the phone. i kept asking if anyone was there only to be hung up on. When i called back, i actually got to a person. They had loud music or tv on in the background. I told them about what had just happened, they brushed it off. They were rude and inconsiderate of my issues. Once they had the information from me it went a little like "ok ill call you once i hear something back, bye" and that was it. very unprofessional and terrible service.

DO NOT BUY FRIGIDAIRE!! We remodeled our kitchen 7 years ago, bought all new frigidaire appliances, looked beautiful! Oven went out after 3 years, they couldn't get the part, gave us our money back, when we went to buy another one the price had increased $200. Now that Oven went out too! So in 7 years we have had 2 stoves, 2nd one now out. 2 microwaves, ice maker quit working in the refrigerator, gears quit. We are old and retired, so I don't use the dishwasher, just wash dishes by hand, but I'm sure if I used it regularly it would probably have had to be replaced too!! I will never buy another frigidaire appliance!

I wish I could rate below a one to be honest. I am appalled that such a reputable company can offer such sheer incompetency. I have been without a fridge for over two weeks with no end in sight, and not a single service worker has been able to offer me a concrete reason or solution. DO NOT GET FRIGIDAIRE!!!

Stove broke (less than 2 years old - thanks for the "great" product, Frigidaire). I placed order at Frigidaire.com same day, delivery was promised in 4 days. Two weeks later after multiple calls they didn't even bother to ship it. Cancelled, went with KitchenAid. The worst appliance company I ever dealt with.

They don’t support their product. I bougt 5 year warranty and now they’re saying the part is not available to fix it and now they have stopped responding so waiting for BBB to resolve but I’ll never purchase from them again