FrigidaireReviews of frigidaire.com

Our appliance was delivered on 3.26.26. First, some packaging material (seems like hardened glue with a hard styrofoam?) was left stuck to the inside of the refrigerator door upon delivery. I didn't notice it and recently contacted customer service on how to remove it. It was suggested that I purchase stainless cleaner directly from Frigidaire "for only $17.99!" Yeah... that's not coming off with stainless steel cleaner. I was basically told "too bad," you should have noticed it upon delivery. Next, the finish on the water dispenser button is already completely scratched - after only 3 months of use! Again, customer service said it's a cosmetic issue and perhaps I should purchase some touch-up paint for $30.99. Seriously?? Seems like Frigidaire's customer service objective is strictly to get customers to make additional purchases instead of standing behind their products. Extremely disappointed. I expected more from Frigidaire.

Had my first fridge 20 years no issues. Bought a frigidaire and 1 year in freezer fan stopped working, 2 years in light socket went. I would never purchase this brand again. My own fault for thinking that because my other fridge lasted 20 years without any repairs that I wouldn't need extended warranty. Lesson learned.

We bought our Fridge March 2025 it is now June 2026 have the extended warranty and they have been out here 5 times, we had to go buy a new one yesterday we have lost so much food, I am just done. I know a lot of people and I’ll tell everyone NEVER BUY ANY OF THEIR PRODUCTS

Thin plastic around tempered glass crumbled. This brittle and thin plastic did not hold up with normal use.

I ordered a microwave with installation from Frigidaire, and instead of them some third company was delivering it, causing me a lot of problems, rescheduling last moment and etc etc. When I called to Frigidaire to ask them for help with THEIR RESPONSIBILITY of delivering and installing microwave, as I've paid THEM, they were extremely rude and basically told me there's nothing they can do and to politely F... off. Incredible. How you can trust big names in the market after such interactions!

We purchased a new Frigidaire refrigerator approximately 18 months ago. The first thing to go was the water dispenser. The rest began right after the 1 year warranty expired: a yet unidentified major leak from beneath it, issues with the ice maker, valves, tubing, on and on. After multiple attempts at repair, there are more "faulty, now redesigned" parts found. We're hundreds of dollars in on repairs; our hardwood floor has been ruined, to the tune of thousands. Frigidaire CS gives conflicting info, except the bottom line that we should have purchased an extended warranty. Ask to speak to a supervisor, escalate a report, even a mailing address to send a complaint in writing vs relay info verbally to multiple CS reps and depend on what their notes say: there supposedly is none. It's become a very expensive refrigerator-slash-giant paperweight. Our first and last Frigidaire appliance. Caveat Emptor.

Frigidaire customer service is the worst i have ever experienced I can not believe a company would send you a wrong replacement part then make you pay shipping charges both ways I want buy their products again

I’ve had my refrigerator for a few months , but I am upset because I can’t get the glass out of the crisper shelves and they should’ve made a way for it to come out because all the juice and meat juice gets stuck in between the glass and the plastic and you can’t get it out and you can see it. I called customer service (a good part of which is in the Philippines or India)and they don’t know anything about the refrigerators and they only read from the owners manuals and they don’t use logic when they talk to you. But I found out across the board that the people in customer service, the chat boxes, and every other way of contacting them requires that you give them permission to use your personal information such as name and address, you’re a cookie information and your IP address so that they can stalk you across the Internet and give you ads or have third parties give you ads and they can sell all of it to third parties, including your personal information such as your phone number. If you try to opt out of allowing them to have permission to sell your info to third parties, you are sent to a page that makes it impossible to opt out in any meaningful way. They belong to Electrolux, which is a vacuum cleaner company and that’s the kind of scamming that vacuum cleaner companies have been notorious for. I bet they make more money off of selling your information to third-parties than they do selling refrigerators. Most companies are scammers anymore, trying to make that one last dime off of you and take you for everything you’re worth, and Frigidaire is one of them. They are not concerned with cleanliness in their refrigerators and they’re probably scamming you by selling your information like many companies are doing.