FrigidaireReviews of frigidaire.com

I returned home from a brief vacation on Sunday June 28th, to find my refrigerator portion of my Frigidaire at 68° and the freezer portion at 47°. I had a mess to clean up in the freezer and throw out nearly everything in both freezer and refrigerator because of odor and spoilage. I contacted Frigidaire, and everyone keep in mind that the phone number they give you goes to an overseas call center, they will never give you a direct number to any Frigidaire or Electrolux Corp in the states. After a brief debate, they sent the technician out on Wednesday July 1st. The problem with mine was a major leak in the copper Freon tubing in the back (all leaked out - it will never cool again) which he took a picture of and showed me. It would be included in his report. The technician stated it should be a replacement unit but Frigidaire was famous for sending a second technician out and making a mess soldering or welding or whatever they do to fix the issue. Frigidaire never calls you back as each call center agent promises. The tech showed me the pictures and the report that he submitted, which was confirmed with A1 Appliances, their subcontractor here on the east coast of the United States. Frigidaire has never called me back and updated me on the status. I have called them five times so far and the call centers offer up different stories every time. The first couple phone calls they stated the repair order has not been received from A1 Appliances. Earlier today I spoke to the call center and they read off the order that the "tech adjusted a knob inside the refrigerator and the unit was working and the case was closed". This is the part that's going to make great media coverage. I'm a senior citizen now without any cold beverages or food to cook and eat. So this is 13 days with no concern of a senior citizen and no acceptable customer service skills by the Frigidaire call center staff (which is overseas). I had to put A1 Appliances on a conference call with the overseas representative from Frigidaire today, and of course as expected, the Frigidaire agent had to set up another work order to send out another technician. The Frigidaire agent explained that there are no other technicians in my area and she would have to escalate it and someone would get back to me with a second visit in five to seven business days. The second Frigidaire representative also stated that she does not see all work order from the original service, which the early Frigidaire agent read off to me that it did exist. You're going to get nothing but lies from the customer service agents at the call centers overseas. Just be warned. I'm still without a refrigerator to have drinks and food to consume, but it seems Frigidaire has poor customer service and is not concerned. Fortunately West Virginia is a one consent state. Frigidaire is supposed to have their phone conversations recorded. I definitely do. I'm hoping to get a resolve soon so I can address the media once this is resolved after the poor and lengthy time to complete. The original technicians recommendation of a new fridge would have resolved everything if Frigidaire wasn't so cheap. I'm on day 12 without a working unit from Frigidaire. The unit is only 11 months old.

We bought a fridgidare gallery package for our new home last November . This June the 36” fridge stopped working , the dishwasher will not clean and leaves a soap scum on everything so we have to hand wash. When our fridge quit working 10 days ago we contacted the warranty people and as of yet we have had no contact with any service people . We now have been without a fridge for ten days and in July , not only did we loose all our freezer compartment we now are filling a cooler with ice . It now seems we have to go buy another fridge as Frigidaire is not responding to us

I purchased a Frigidaire refrigerator 03/11/2026. Delivered on 3/28/26. Woke up 6/9/26 to no power. Contacted Frigidaire opened up a ticket. Repair technician came out unable to fix. He told me he had several units from company do exactly same thing. So he talked to Frigidaire and they wanted him to replace the board. They did not have the board so I had to wait 7-10 days for them to find. Once technician got the board he came back and installed it. Once again did not fix and he stated again he was contacting them to do a replacement. I called the next day and was told technician needed to send his report in. For a week they told me they were not getting his report. I called again this morning and was told they needed to send a technician out here. I said why I was all ready told unit could not be fixed. Then they tried to tell me he needed to send in his report. I said I do not believe you I talked to appliance repair company 3 times last week and I assured it had been sent in 3 times. I was then put on hold only for the rep to come back and state they have his report but now they will not replace it until he talks to a master technician at Frigidaire. I also requested a refund instead of replacement. I was told Lowes would have to do refund. So I called appliance repair shop again and asked for them to contact Frigidaire. So I am without a refrigerator for a month now with no end in site. Filed a complain with BBB. LOWES- I purchased from lowes with extended warranty from them as well. The technician said it would be easier for me to contact lowes and get a replacement then it would be to get from Frigidaire since the product was barely 60 days old. So I contacted lowes and was told they only accept returns on big ticket items 48 hours after purchase. Then I was told by manager it was 30 days if charged. I also asked the manager what I needed to do to get a refund since Frigidaire stated refund would come from them. I was told no refund would need to come from Frigidaire not from Lowes. So buyer beware if you are looking for a new appliance. I will never buy anything again from Lowes or Frigidaire.

I tried to initiate a 2nd warranty visit for the same issue strong gas smell when oven is in use the chat bot told me it is a safety issue and not to use it then said they wanted up to 5 business days for someone to reach out to me to set a date for them to come out this is the second time for the same gas smell hazard i asked for a manager to call me they refused to have someone reach out My reference number is 1007710662 we use our oven daily it is brand new I am appalled that so called "reputable" brand is handling this so poorly. I will recommend any other brand over this one. any other brand.

I bought a part for my oven it took forever to get to me but, when I got it IT was bent. I couldn't put that in my oven it's a heating element and my old one burned up and caught fire. I tried calling the first number said they were closed because they close at 9pm..I called at 2:30pm the second number I called was the part number by looking at the location and I was on hold for a bit then someone pushed something and said leave name and number or go to website. I believe they're NOT legitimate website or business. THEY took $37.57 from my credit card. Which is fraud and sent me a defective item because it's really bent. I just want my money back so I can go somewhere else and get my heating element for my stove. Frigidaire.com website.

If I could give this product a rating lower than one star, I would. I purchased a Frigidaire electric slide-in range in October 2025, and unfortunately, it has been nothing but a frustrating experience from the day it was delivered. From the very beginning, I noticed that the cooktop burners did not regulate temperature properly. Even when set to the lowest heat setting, liquids would continue to boil aggressively, making it nearly impossible to simmer sauces, soups, or cook delicate foods. Temperature control is one of the most basic functions of a range, and this appliance has consistently failed to perform as expected. After trying to work around the issue for several weeks, I contacted Frigidaire's customer service department and requested service under the warranty. A technician inspected the appliance and confirmed that the two front burners were not functioning correctly. Both burners were replaced in an attempt to resolve the problem. Unfortunately, the repair did not solve the underlying issues. The burners continue to provide inconsistent heat, making cooking unpredictable and frustrating. In addition, the oven has consistently overbaked everything I have cooked, even when following recipes and using the recommended temperatures. Food cooks unevenly, requiring constant monitoring and adjustments, which defeats the purpose of purchasing a new appliance. A second technician was sent to evaluate the range. What I was told during that visit was extremely disappointing. The technician stated that, in his opinion, the appliance was operating "as designed" and commented that the technology used in this range is outdated and of poor quality. Hearing this from someone servicing the product was both discouraging and concerning. If this level of performance is considered normal by the manufacturer, then there is clearly a serious quality issue with the product itself. For the past three months, I have spent countless hours communicating with customer service, scheduling service appointments, and waiting for answers. Despite my patience and cooperation throughout this process, I still have no satisfactory resolution. I have been left with an appliance that does not perform as advertised and that I cannot rely on for everyday cooking. As a result, I have formally requested that Frigidaire provide a full refund and arrange for the pickup of this defective appliance. Given the ongoing performance issues, unsuccessful repair attempts, and the significant inconvenience I have experienced, I do not believe a replacement or additional repairs are an acceptable solution. I am extremely disappointed with both the quality of this range and the level of customer service I have received. I expected a dependable appliance from a well-known manufacturer, but instead I have experienced months of frustration, inconvenience, and disappointment. Based on my experience, I cannot recommend purchasing a Frigidaire appliance. If you are considering buying one, I encourage you to do your research and carefully consider other brands. For Canadian customers who wish to file a complaint regarding their Frigidaire or Electrolux appliance, the consumer complaints department can be contacted. Call the service number and ask for the email address because they will not offer it.

Just installed a new Frigidaire dishwasher in my home. Couldn’t get it to work based on the directions. I called the number to get basic assistance. First I wants to go to chat. Finally get a person. She knew nothing about how to work the product. She wanted to get a credit card to set a service call. Frigidaire would do better to help new clients by putting downloads on the internet to show clients how to use the product. Instead of taking clients like myself and totally turning them off your product. I’m going to take the dishwasher out of my cabinet. And go get a different brand. The only reason why is horrible customer service.

I bought a frigidaire stove recently and noticed that the oven racks kept slipping down. While still under warranty I called the company and asked that they send me new racks. They would not. I would need to pay for them ($57ca , that was with a slight discount) as they were considered an accessory. I'd say this is a ridiculous argument and at the very least very poor customer service. I don't recommend buying frigidaire after this experience.