FrigidaireReviews of frigidaire.com

I purchased a Frigidaire "Professional" refrigerator last year. It was deemed defective and therefore replaced. I received the replacement on May 2, 2020, it too was came with several defects namely: the doors were warped (2 replaced and still waiting for the third), the compressor is noisy, the water dispenser doesn't dispense cold water as the sales person advised, frost builds up in the fridge and I get freezer burn in my freezer. As such, I have thrown out $$$ of dollars in food. I have had the repair company attend my house at least 5 times, Frigidaire refuses to escalate my issue to a manager willing to take the call (they hide behind the front line workers). I am stuck with a defective fridge costing thousands of dollars and repairs that still have yet to be performed on this defective unit. Electrolux owns Frigidaire and I cannot get anyone to resolve the defective product issues after 7 months.

Our manufactured home that we bought new in October, 2018 came with Frigidaire appliances. At the 18 months mark the handle to open it broke in half. Company said “it’s out of warranty”. So, $54.78 bought the part and my one-armed husband and I changed it It has a Frigidaire microwave also. It died yesterday! 2 years and 1 month! I have a 1999 Kenmore microwave at work that is still going strong! We have a very limited budget with me being a teacher in public schools and him being a disabled veteran ($1000 a month) and a new house note that wipes his out! When we can put up enough to replace the microwave it WON’T be Frigidaire! 18 months on the dishwasher and 25 on the microwave. The light and fan still work on it but no heat! I’m sure the refrigerator and stove aren’t far behind either. I’m sick!

Warranty repair needed. Repair guy comes out, orders parts, Installed parts a month later. Still not work. Learn that a repair person has to attempt 3 times before replace appliance. Thats a total of 6 different visits where you have to miss work to meet the 4 to 8 hour window of repairman arrival. When I requested to speak to a supervisor I was told its a 45 min wait to speak to a supervisor. They dont refund money. Just overall service attitude is zilch. I will be trying to rid myself of all the new kitchen appliances from Frigidair that I purchased extended warranties on due to the EXTREME amount of hassel it takes to claim anything. A 1 star is actually just so it shows up.

Frigidaire does not warrant their products. The washer-dryer combo listed below was delivered and installed by a local retailer. The dryer had venting problems immediately. Three technicians came to service the problems over a period of one month. All three service technicians agreed that I had a problem that none of them could fix. Basically that is the end of the story because Frigidaire would not repair or replace the unit. I recommend never buying from this company as they do not guarantee their products. MODEL FFLG4033QW1 SERIAL 4E74405403 FRIGIDAIRE/ELECTROLUX WASHER-DRYER 27 Inch Gas Laundry Center with 3.8 cu. ft. Washer Capacity, 11 Wash Cycles, 5.9 cu. ft. Dryer Capacity, 4 Dry Cycles, Energy Star Certified, Auto Dry, UL Certification in White

This company is so full of it!! I hate they can continue selling this product. My fridge has all these cracks on the inside back walls like 6 of them and one one the front right hand side. The person that came to look at it said the fridge needed to be replaced and the company is saying it can be taped up. I have tried to dispute this issue but the people that answer the phone state that I can not escalate this because they have no supervisor and the are the one that made those decisions. Robin would not let me talk to any one and the are sending someone else to tape it up. Please don’t buy anything that has Frigidaire on it they are a ripoff.

My fridge was purchased less than 9 months ago and already stopped working. I called frigidaire customer service and had to go through multiple automated messages and run in circles before I finally got a person on the line almost an hour later. Then they tried to give me some dumb reason that they wouldn't honor warranty despite being less than a year old, and wouldn't let me speak to a manager because they were too busy. Then I contacted a frigidaire-recommended repair company who was only able to come out a week later. They come and immediately identify the compressor is broken and they don't do those sorts of repairs (it would be more expensive than the fridge), so recommend a new fridge. The repair company said they would call frigidaire to let them know and someone would contact me, but never did. So a few days later I called to follow up. At this point frigidaire claims they have another repair company who CAN fix this sort of issue, and I even asked them to double check because if they couldn't fix it then that's another week wasted.. they assured me the company does the repair I need. I wait another week for that repair company to come and tell me they don't do this type of repair on this type of fridge, and goes so far as to say he doesn't know a single repair company in the area that does. So of course I have to call frigidaire yet again (an hour hold every time). At this point I've been without a fridge over 2 weeks. I call frigidaire and they insist they want to try yet a third repair company to fix the fridge, but that company isn't answering so they will get back to me in a week with possible options. I am basically begging them to replace the fridge at this point and asked the agent to do whatever she could to escalate, but as nice as she was, very little seems to be in her power. I just cant believe a company would care so little about standing behind the quality of its products and customer satisfaction. I would never EVER buy another frigidaire product, and will be sharing this info with everyone I can to hopefully prevent them from having the same bad experience.

Got a dishwasher and it started working for a week after that it started leaking a little bit and then it started leaking more and contaced Frigidaire and they sent a group out to work on it . It only 5 months old and only used it for three months , for the last two months repair every week or supposed to be waiting on parts and now they worked on it and it works worse now . Got to wait for more parts if I was anyone do not buy frigidaire product they will run you around and screw you over think before buying these products

Purchased Frigidaire Standup freezer On Aug-25-2020; 1 Week later green light at the bottom started flasing and freezer started beeping. Every thing in side freezer on top half shelves defrosted. Pulled every thing out and powered off the freezer for 48 hours with doors open. Plug it in and worked as expected. 2 Weeks later whole saga repeated. Keep in mind thermostat is set at "Recomended" Called customer support of Frigidaire at 1-800-374-4432 and auto mated system asked us our zip and gave us the phone number of a company in Texas 888-845-8226. Called that number and got a message no longer in service. Frigidaire standup freezer is Junk and No customer service what so ever. Will see if we can return the unit as it is less than 30 days old.