FrigidaireReviews of frigidaire.com

Bought a coil top electric stove. It has a sensor button in the center of the coil which does not push down from the weight of my small pots & pans. Instead the pots & pans slide around on the coil burner. The handles on T-Fal and Farberware cookware are heavy and tilts the cookware. The sensor button will not allow cookware to sit flat if it is not depressed by the weight of the cookware. Frigidaire customer service offer to give me a list of cookware to buy that might work better. I should not have to buy all new cookware just to use a stove. I asked for a courtesy adjustment for this inconvenience, Frigidaire refused, they claim there is nothing wrong with the stove. I am told that Govt. mandate requires a sensor button to be on all electric stoves. If it does not work safely with all cookware, Frigidaire should stop making these stoves and certainly point this out to the Government. But until they do, they should compensate the buyer for not being able to use some of their cookware. I am not likely to purchase any more Electrolux family of products with this type of service.

I bought Model FFTR1835VB, top freezer refrigerator and it was delivered 1/14/2021. I did not realize that I would need to spend hours picking little shards of plastic out of the doors ! The plastic covering on the doors to protect the finish is actually glued into the door seams, so after removal of the sheet of plastic you are left with an ugly little fringe of plastic everywhere. No solvent can be used without damaging the finish. Home Depot said you just have to keep working on carefully picking it out. I am 72 now - hope to finish before I die.

Please don't purchase any of Frigidaire appliances. I hate I wasted my money on all their appliances Refrigeration, dishwasher and stove I had to have work done on all of them 2 or 3 times before my warranty ran out.

DO NOT buy a Frigidaire fridge or freezer. They break very quickly and are poorly made. I had 3 Frigidaire appliances break on me. I bought a freezer from Costco and it stopped freezing after only a couple of months. I took it back and got a 2nd one which was a big mistake. This 2nd freezer broke after 6.5 months. Completely thawed out all my food and stopped working. I also have a fridge by Frigidaire that had a door that would not stay shut. It took months of calls between Frigidaire and Costco to finally get them to take that fridge back. What a waste of time.

Do NOT buy a frigidaire cooktop! I bought one in March and it had a problem with a burner. I am reasonable and understand that things can break. I have since called the service department on at least 11 occasions. Each time is a nightmare to get to speak with a person. After pushing around 14 buttons to get to a person, I have had them hang up on me, cancel my service twice without notification and now I have to wait for a month to get a tech out to look at it. This is after waiting a month for all of the other cancelations and difficult communications to unravel. I am SO done with this company!

These are garbage, cheaply made,terrible customer service.

I can't believe it, I just got hung up on by the Frigidaire customer service. I called because they pulled a no call no show for Monday December 7th saying my appointment is not until Thursday December 10th. I scheduled it for Monday the 7th. I have an email from them showing its the 7th, a text messages for the 7th also tracking that they were gonna be out the 7th. (Well I see here shows the 10th) why didn't anybody call and let me know??? Have a nice day! CLICK..REALLY?

We ordered a Frigidaire fridge from Home Depot on October 22, 2020. It was delivered on November 6, 2020. The delivery people were extremely disappointing, as compared to the delivery that we experienced with our previous fridge purchase from Home Depot about 5 years ago. Even though I paid for setup, they refused to reverse the doors, in spite of the fact that they had to remove them to get the fridge in the house. They left it with the protective wrap, packing, tape, etc. When I got home from work, I had hours of work to do. And then, they either laid it on it's side, or let it tip over in their truck, because they said that we couldn't plug it in for 24 hours. Very inconsiderate of the customer's needs, if you ask me. Maybe it did fall over in their truck, because it stopped cooling after 2 weeks. Early Monday morning, I was on the phone, struggling to get some help. After many frustrating hours of screwing around on the phone and internet, I finally got ahold of the local business that preforms warranty service for Frigidaire. Grand Rapids is the second largest metropolis in Michigan, but there's only one warranty provider. They told me that they were booked up until after Thanksgiving. The Monday after Thanksgiving, the technician came, and said that he was going to have to order a condenser, and would return the following Monday to get the fridge working. That was today---no show. They are supposed to come back on Thursday, but I have no idea when we will have a working fridge, or how long it will last before I have to repeat this whole nightmare. I didn't have time to fully explain how miserable this experience has been, but suffice to say that I learned my lesson about buying from a big box store. As long as there are locally owned appliance stores, I will never buy another appliance from anyone else. A locally owned appliance store would not have left us without a fridge for 3 weeks. I have been talking to everyone I know, and it seems that the fridges from the big box stores are cheaper-built, and only last 4-7 years, whereas the fridges from the local appliance stores last 15 years. Anyway, I am not a happy customer.