FrigidaireReviews of frigidaire.com

Customer service deplorable Fridge 2 star rating

Complete scam. They registered me as the new owner and voided the warranty when I received a Frigidaire refrigerator as part of a home purchase. Since I stated I was the new owner, they went and registered me instead, voiding my ability to utilize the 1 year manufacture warranty to cover the repairs on their absolutely terrible refrigerator which broke down after 4 months of use. I had the purchase receipt and all information except the phone number of the original purchaser. Didn't matter. But they did try to sell me on an extended warranty. Like I would want to give a garbage company any more money when their products are complete crap to begin with.

Purchased new Frigidaire oven GEW3069 10/11/20; several days later I purchased from Amazon the Air Fryer. Frigidaire never answers their phones! The Air Fryer is supplied with a tray which is 3/8" wider than the oven!! It simply does not fit! Air Fryer does cause unusual spatter due to the high temps. I used the steam cleaner and found that to be useless.. I therefore proceeded to utilize the clean option and followed each step completely like removing all shelves etc. etc. After the cleaning I found that the shelves would no longer fit; now one expects an oven the expand due to high temps but to contract is not physics logical!! Now the shelves simply do not fit within the oven!! Customer service. to Frigidaire is just a word that means NOTHING!!!

Frigidaire do not stand behind their product. I have a factory warranty for one year on my ice machine which broke down within seven months brand-new out of box. It sat on my counter, I filled with water I turn it on and off when not in use, and that is all I have done. But oh no, through the warranties with Curtis International Limited it has been a total Gong show of hangout calls bad customer service and I was even blown off by Frigidaire they are going to use it for “a learning experience” I wish I could include the photos pretty much blown off by Frigidaire - I paid $164 for this product and no one seems to want to do anything about it I didn’t break it! So I’ll put out bad reviews of my experience! Stay Safe, thanks

If I could give zero stars I would. I will no longer do business with them and will purchase a different brand from here on out. Learn from my mistake and all the others. I ordered a simple water filter from them a couple weeks ago it came in completely damaged. I called to get replaced the second it there customer service opened on Monday and have been on hold from a rude attitude girl for over 30 mins. Awful customer service, awful refrigerator. Information I wish I knew before purchasing.

I purchased side by side Frigidaire refrigirator, and not even 2 months later, it stopped making ice. I called Frigidaire so many times, that I gave up calling. I emailed them maybe 50 times, but they never responded. Finally, today, almost six months after the issue began, I got in touch with them. The CSR, Nicole, was rude, raising her voice, very unprofessional. She told me I need to change the filter, which I already did, but that wasn't good enough for her, she start yelling at me that I need to change it again. I mean, what?! I asked if I can speak with a supervisor, and she hung up on me. This is unreal! I would give them 0/5 if that was an option.

Bought a frigidaire set all fridge/all freezer 18m ago for a custom kitchen. They are complete junk. Warranty is a complete joke we’ve been without a fridge for 9 weeks with a family of 5 in a pandemic. Frigidaire will not answer phones. The company has discontinued the model which is clearly defective- now that we have read the overwhelming negative reviews. The updated model is a different size than the existing all freezer....forcing us to purchase a complete new set and having to spend thousands remodelling a brand new kitchen to accommodate different specs of appliances. Would give 0/5 if I could.

BUYER BEWARE WARNING ! We had not one Refrigerator from Frigidaire but 2... After one month the food was freezing in the Refrigerator section. After 15 Service calls - $200 of ruined food, 60 Days and over 40 Hours of trying to get a hold of Tech support they finally decided to replace the 1st one. I got the first one Brand new in the box on clearance. After a Corporate manager emailed me and said they would give me replacement cost on a new one to replace it, they LIED and only gave me clearance cost minus taxes. I had to spend $1800.00 more to get the same value Refrigerator that I had before. After receiving the new $3200.00 Refrigerator, a different model, it was good for 3 weeks until the ice maker defrosted and water was all over our kitchen. Then the Freezer alarm went off 3 days later and said the freezer was not at the right temperature but was keeping the food frozen. After the service tech was out and had to order 7 parts we had to to wait. They said a couple of weeks. 2 days after the service man was out I went to check the freezer and all the food was totally defrosted and ruined. $400 worth. I called Frigidaire and they said the parts were being rushed. Let us not forget we were listening to the freezer alarm 24 hours a day 7 days a week for 1 month. The service man came out and replaced the parts and told us this was happening to a lot of the Frigidaire refrigerators. We looked online and sure enough it was reported by many customers of the same problems. 12 hours after the repair the food in the refrigerator was getting warm and the freezer still was not functioning. I called Frigidaire and told them this was unacceptable. This time I wanted a complete refund. They told me the request would be submitted. After 3 weeks and another 30 hours of phone calls, they refunded my money again without the taxes. So I have lost over $1200 in lost food and taxes, Not counting lost wages to take time off to be here for the service calls.