FrigidaireReviews of frigidaire.com

Agree with the other reviews - the Frigidaire / Electrolux service is terrible. I bought the new gas range stove and have had issues from the first day I received it. The stove has a gas smell when turned on. It was under warranty but took 3 months and several calls. Most times I could not get through at all. When I could, I was on hold for 1/2 hr to 1 hr to speak to someone to finally get a service person. When he finally showed up, he made some adjustments but said it was just what happens on the start up and should be fine. It's not and the gas smell is constant so I cannot use my oven. I have been trying for over a month now to try and get customer service but cannot get through. It's been 8 months now and still do not have an oven I can use safely with my new stove. I also purchased a fridge and microwave. The fridge makes noises and needs filters replaced in 6 months. I'm always worried it's going to break down too. The microwave auto setting sensors are never right and over heat/cook whatever is there. The fact that you cannot get through to the customer service or have long wait times, tells you there are a lot of unhappy people with broken Fridgidaire products. Stay away from Frigidaire / Electrolux.

I would give no star if i could. The customer service is extremely terrible. We got a fridge and it would not dispense ice after a couple of days! I called because i had warranty and was told someone would come to repair, first the person did not come for a long time and when they did come, he could not even fix it and said he needed to order another part. At this point so many months have gone by and they are still saying they are waiting on the part to come. Upon multiple calls and trying to find out what the next steps would be, another guy comes to repair fridge from them and he does not bring the part needed to fix. Instead of examining the fridge he starts to ask me what it wrong with the fridge? He also behaved very rudely , would not answer any questions i asked him and displayed a rather racist attitude towards me as i am a person of color. Every time i tried to ask what might be wrong with the fridge or if it can be fixed , the repair guy told me to “stop talking” and i was patiently waiting for so long throughout this process. The repair guy made the problem even worse, the fridge no longer even makes ice now… let alone fix the previous issue and he abruptly left without even telling me what is happening. I called again to try to complain and see if they would even repair the fridge and the lady would cut the call on me and told me to go file another claim for ice not being made anymore. Even though this is a new issue that the repair guy caused now - so much time wasted considering i work and had to take time out for this. And the process of being put on hold on phone lines and then not being heard and cutting the calls is just unacceptable. All i can do is write a review so other people do not buy from them and experience such terrible behaviour. THE ISSUE IS STILL NOT RESOLVED MONTHS AND MONTHS LATER AND IN FACT MORE ISSUES have been added by the repair team.

I purchased a window air conditioner from this company and didn't use it right away. Well 30days later I discovered it didn't blow cold air. Couldn't return to store because I was over the 30day return policy. When trying to contact customer service it was difficult to get through because an automated response said to try back later due to call volume. Well it was like that for three days every time I tried to calling. Finally when I did get to speak to someone the communication wasn't clear as they kept stating I was giving them a model number off my old unit which I never owned this band ac before. Needless to say it's been two months later and still the issue hasn't been resolved. This is the worst customer service I have ever experienced. Dealing with this company is beyond frustrating and I feel like I'm taking a loss on this darn near $500.00 ac unit. I would not ever purchase this brand again.

Worst customer service I’ve ever seen! I will never buy another Frigidaire as long as I live!

Air conditioner came straight out of the box without any coolent. Called customer service and sent in everything step by step! Was told a replacement would be sent out within 10 days. Well its been 2 months now and still nothing even after repeated phone calls. Needless to say I'm selling all frigidare appliances and never buying a new one. I mean when its 90 out, you don't need an AC unit right??

Dish washer broke after a year. Called to get repair. Was told we would have a repair man come to our house in two weeks. Was given a four hour time slot for repair. 2 weeks later Repair man was given wrong address. Doesn’t bother to get in touch with us. Just leaves the wrong address. We call because no one showed up at our house. That’s when we were told the repair man had the wrong address. Was told we would get another repair man out in a week. Get a call three days after booking new day. Are told we won’t have another repair man until two more weeks. It doesn’t take over a month to get a washer repaired. Will never purchase from this company again. Glad we didn’t buy an extended warranty. Not worth the money.

I have been completely unable to get a hold of anyone at Frigidaire for a warranty/service repair. They completely messed up my product registration. They never answer any phone or email and just disconnect the call saying sorry we are busy bye. The Worst customer support I have ever come across.

Purchased Frigidaire professional refrigerator. Frost & ice buildup behind drawers in fridge (worse in summer & takes awhile to build up). Service person (very professional) came & supposedly fixed it. Not fixed. This happened a 2nd time. When I called again customer service told me I would have to now pay for any service! Worst customer service ever! I also purchased a dishwasher and stove but I will never recommend any Frigidaire product due to terrible customer service!