FrigidaireReviews of frigidaire.com

I purchased my Frigidaire (Model: FFTR2021TS8) in May of 2021 from Home Depot due to logistical reasons I did not receive the refrigerator until June 2021. I experienced issues where the refrigerator and freezer were no longer staying cold. I called the customer service line 3 times and still have not gotten it fixed. They continually contract out the job to companies far outside of my location. They tell me to call various companies to get it fixed directly and they will bill it to Frigidaire, however I've contacted appliance repair companies that THEY RECOMMEND verbally and in their automated system and they agree they can do the work within a week or two, but they must be contacted by the company directly to receive a work order number. Unfortunately Frigidaire refuses to do so and now I must wait 3 WEEKS without a refrigerator until a repairman can make it out(hopefully). Save yourself a headache, buy the Home Depot extended coverage so you can return it later or buy a completely different brand.

Never got a call back from customer service. Can't get anyone on the phone and none of our emails have been returned. I tried and my wife tried with zero success. If your appliance fails you are on your own. I'm shocked that this is the state of the service side of their business. ALARMING !!!

We purchased a Fridgidaire upright freezer less than two years ago and it failed one month before the end of the warranty period (fortunately). However, dealing with Fridgidaire customer service to simply get a service appointment and to finally get agreement for a refund was two months of hell. Their call center is understaffed, it is nearly impossible to reach anyone, and the process for repair and refund was excruciating. The product is garbage and the customer service is even worse. Stay away from Fridgidaire and any of it's related brands (e.g., electrolux). It's all the same junk.

Frigidaire has the worst customer service. My dehumidifier failed at the one year mark. I filled in the online contact form and received the standard auto reply of “we will contact you in 3-5 business days”. I waited over two weeks with no response. I called the customer service line and was promptly hung up on three times with a recorded message saying they were too busy to take my call. I tried calling back several times over the next two weeks with the same result. I still can’t believe this is how a large appliance chain is operating. I’m now starting a claim process through my credit card insurance. They can chase these guys down.

I just bought two appliances from Bad Boy in Kitchener Ontario Canada .I’m having problems with the product and I cannot get a technician or customer service to help me out with it.I’ve been back-and-forth with customer service and bad boy for the last three months I am so disappointed and I do not like their product. Poorly designed and functional my appliances are three months old and already look like they’re 10 years old. I suggestion do not buy Frigidaire specially the stoves with air fryer and their little noisy dishwasher.And also do not buy with bad boy they don’t care

All of the many Frigidaire air conditioners I've researched have a Prop 65 Warning saying: WARNING! Cancer and Reproductive Harm So I called Frigidaire to ask which chemicals in their air conditioners require this warning...and was on hold for 24 minutes and then was abruptly disconnected. Then I asked this question on Frigidaire's Live Talk and was told that they don't have that information. So I asked to talk with a supervisor and was told to call the customer service line which had just disconnected me. When I asked where else I could find out this information, I was told to go to California's Prop 65 website for assistance. I replied that I'd already been to that site and that it doesn't provide any specific information by product or manufacturer and that it was starting to seem like Frigidaire does not want this information known. Their response was, "It's not that we don't want it known. There are over 900 chemicals that could be. We don't have a list of them all." Of course I was not asking about all 900 chemicals (unless all 900 are in their air conditioners), only the ones in their air conditioners that require a Prop 65 warning and replied that I would think Frigidaire knows exactly which chemicals these are and that this was setting off alarm bells. "So I've effectively hit a dead end–no consumer information on what cancer causing chemicals are in your products?" I wrote. "I expected better from Frigidaire and am going to inform others that this information is not forthcoming." Then she thanked me for chatting with them, wrote "Have a nice day!" and disconnected... Footnote: I also sent an email to Frigdaire over a week ago and have as yet received no response from them. Not only is their customer service terrible, the company appears shady.

'Buy a Frigidaire product and the road to repair goes on forever.' Frigidaire has been a poorly manufactured appliance company for many decades. When I went looking for a new refrigerator at Home Depot I found a refrigerator that fit into my newly remodeled Kitchen. When I grimaced at the brand Frigidaire, the salesman assured me since Electrolux bought the company the quality of Frigidaire is one of the best.WRONG! From the start it has been nothing but a headache. freezing at 39 and 40 degrees and noisy. Repair man insisted it is a good machine, even after the fifth repair visit in less than two years. Trying to get through to customer service is a nightmare of difficulty and once connected incompetence takes over. Stay away from Frigidaire and Electrolux owned brands.

This company has the worst customer service ever! We purchased an upright freezer...six months later the freezer stopped working. I have been trying to have the unit repaired for almost 2 months and still no resolve. I called five times yesterday to inquire about a full refund only to be hung up on, disconnect calls, and some snot nose punk who laughed then hung up. I have spent $250.00 in dry ice, have lost garbage bags of food and still no resolve. If there was a way to leave no star I would. Fridgidaire is beyond horrible. They need to be at the end of a class action suit. If you are considering any of their products...go with another. They suck and are not worth the headache. A fricken box with ice inside of it would have been better.