FrigidaireReviews of frigidaire.com

We bought all of our appliances as a bundle when we moved into our new house. The microwave stopped working about 3 months in and the dishwasher's heat dry setting has never worked and now the dishwasher door will not shut. I would be able to tell you about the customer service call center but I've called 5 times today alone and I've only gotten a few words in before being hung up on.

I purchased a Frigidaire refrigerator From Lowes, it worked for six months. I called Frigidaire and they gave me the name of a appliance repair company that would repair it. It took them several days to come look at the unit, the tech checked it and said that it was the compressor and that they would get a new one. I called the company to see when they would return with the compressor and they told me that they would send someone back with a relay, I told them that their tech said it was the compressor. After two weeks they sent a different tech with a relay, it did not work and he said it was the compressor also. I immediately called Frigidaire and they said they would send a different company, I talked to the tech and he said it was the compressor but they did not have any. This company made an appointment for 11/15/21 on 11/13/21 they canceled the appointment and said they did not have a compressor. I again called Frigidaire and asked to talk to a supervisor she checked and said that they would make another appointment to replace the compressor on 12/13/21. My six month old refrigerator has now not worked for six weeks. This is the worst customer service that I have ever experienced in my entire life. I have made four calls to Frigidaire and not one person has cared about this poor performance or the fact that I do not have a refrigerator. I have owned Frigidaire alliances my whole life and I will never have another and I will warn everyone that I can so they do not have this same experience.

Fridge stopped working 5 months after purchase. Technician sent out and he said compressor had gone, needed to replace fridge. They decided to send a second company out. That company decided it was 2 parts that were bad. It took almost another 6 months to repair. Within a month it again was not working. I called the service company who said it needs to be replaced, but call Frigidaire. When I called in, they scheduled a 3rd company, who cancelled the appt 2 weeks later because they were sick. When I called back Frigidaire said it was out of warranty. So they delayed repairs, and then claimed it was out of warranty. They NEVER fixed it. They will not accept it is a Lemon. Do NOT waste your time.

DO NOT BUY THEIR PRODUCTS!! Have a professional gas range has not worked from the middle of September! Under service contract I am entitled to a new oven if they can’t get the part. 2 weeks before Thanksgiving and still no part or working oven. Customer Service does nothing. Won’t give you info for Corporate CEO office. Found on Link-In. Neither CEO or his Assistant have responded. Looks like I will have no oven for Thanksgiving ! Terrible people no one cares about their customers.

Worst customer service they make you wait on line for 45 minutes and say you press this number when I press the number it says due to high call volume can't take the call. Never ever buy product from them.

Absolutely horrible customer service. Bought an upright fridge which malfunctioned within 2 months. My retailer told me to deal directly with Frigidaire. Could not get through on the customer service number - message said they weren't taking calls (!!) and to do everything on line. Registered the fridge on line & sent 2 messages a month apart. Nothing. Finally spoke to a customer rep 3 months later who told me the computer system had no records of anything and I was to blame for not mailing in the registration. I could go on, but it's not interesting. Suffice to say the customer rep was more interested in arguing with me than helping, and I'm no closer to having a functioning fridge. One repairman who came out told me 75% of Frigidaire products are failing - I don't know if that's true, but it rings true to me. I'll never buy another Frigidaire product.

We bought an upright Frigidaire freezer this spring. It was a 20 cu. ft. freezer. We had some meat left that we pit in the freezer and added a fresh quarter beef to it. Two months after we had the freezer it went out and we lost everything in it. Since that time I have tried to speak to someone in customer service and it is next to impossible to get a person. I was told that $200 was the maximum that they allowed for loss. We had over $1000 in meat in that freezer. I provided proof of our loss and in September 2021 I was told I would get an additonal $250. While that did not cover my loss it was at least something. Anyway I still have not received that $250 and have been told that no it was a total of $250. NEVER EVER buy Frigidaire. I won't. Customer service sucks!!!!!!!

I made a simple online order through Frigidaire for two water filters (nearly $100 value) for my refrigerator. I thought it would be best to go through the company as opposed to a second party. Unfortunately, as i was waiting to receive the filters, my refrigerator broke and i need to purchase a new one the filters will no longer go in. I quickly went online to start a return to learn this is an EXTREMLY difficult thing to do through Frigidaire. They have no online mechanism for returns--no portal to submit for a return form. They supposedly have a chat feature, but it doesn't work on any browser I've used. So you're only option is to call the one available customer service number. When you call, you're ask if you have a small or large appliance question (a water filter is neither, so i guessed and went the small appliance route). After waiting on hold for nearly an hour, a customer service person quickly tells me he can't help me and i need to call another number for online orders. I ask if there's any way i could have known that number before waiting on hold for an hour, and he said no. So, i called the number provided - sent me to the Frigidaire contracts department who said they couldn't help me. They transferred me back to customer service, which hung up on me indicating "they currently aren't taking calls". So i called back the main customer service number a few more times until it didn't hang up on me. After waiting on hold for another hour I was once again told they cannot help me with online orders. Frigidaire, please tell me who i need to talk to to make what should be a very simple, straight-forward return! I can't help but think the company is being intentionally difficult and obtuse, so customers give up and eat the cost (for me $100 wasted). EXTREMELY DISAPPOINTED.