FrigidaireReviews of frigidaire.com

I am beyond FRUSTRATED with ALL of my Frigidaire appliances. We purchased our new home last year September 2020, ordered a new refrigerator, dishwasher, microwave and cooktop (all professional line) appliances in October/November 2020. Within 6 months we had to have ALL the cooktop, microwave and refrigerator serviced, with the exception of the dishwasher (knock on wood). Fast forward to this year, we wanted to stay with the Professional line since that is what we purchased last year. Received the brand new double wall oven this afternoon, 12/15/2021. Within 30 minutes of the installers leaving the stupid oven gives an Error Code message (F47). My husband has been on hold for more than We have spent over $7,000 for appliances for them not to work!!!! We were told that the Professional product line was the top of the line appliances for Frigidaire. I will be writing the CEO Mr. Alan Shaw, the Board and everyone else about my issues. I will also be writing up reviews on all of my social media pages. This is ridiculous! I was about to go with Samsung appliances but decided on Frigidaire because I figured that I would have more problems with Samsung. I should have followed my first mind because I am beyond frustrated with Frigidaire Professional. And to make matters worse.... it's the week before Christmas! How in the heck am I supposed to host dinner with a busted oven!!!!!! If I could give a negative -5 stars I definitely would.

I called 10 times in one day and the representatives kept hanging up after talking with me for a few mins and asking to put me on hold. This is by far the worst customer service experience I have had. The fridge I bought is still under warranty and they apparently don't want to service it for repair.

Horrible customer service when calling Frigidaire. Representatives provided incorrect part number and hung up on me. I tried calling back and was routed to a survey.

We paid to have a Frigidaire technician replace our ice maker on Sept 28th ($370). I was told there was a 3-month warranty on the ice maker. Around November 25th it stopped working and ended up calling Frigidaire to come back and fix the issue. I was then told that the "labor" for the part only had a 2-month warranty and since I called in past the 2-month window (it was Thanksgiving and no one told me about the 2-month labor warranty) I would have to pay another $100 fee. Complete BS! Customer service basically said "too bad". I just want it to work!

Re wall oven with broiler below. After installed could t get a right read on temp. They sent out a “technician” who stood around for a long while with a thermometer in the oven & then declared all was well & maybe we just didn’t understand about “ambient heating”. What I have learned about ambient he@ting from use of this oven is that it will never reach the correct number & don’t think you can adjust using any kind of formula - it’s different every time. I just baked cupcakes & had to add 9 minutes to max time that the recipe called for. Used to love baking - not anymore. Shame on you Frigidaire.

I purchase a Mobile home in 2017 and moved in my home in 2018 because of whether conditions at that time. I haven't been in my home maybe a little over 3 years and my refrigerator won't freeze to the capacity and my Stove baking part is not working. I purchase an element (11/24/2021), thinking it was the element burned out only to find that was not the problem. What is going on with these appliances. I will never buy another product from this company and as I have read, after a year the warranty runs out. This is pitiful, especially, happening on Thanksgiving eve!! This is not fair because I've never known a product to go to bad in this length of time.

so I called there help centre to ask who is available in my area to fix their product. Just before I spend thousands of $$ on their products. Guess what? Their customer service lady does not speak English but is joking about my question. and dropped the line. I called again - maybe it was just odd. Another rep was telling me that I first have to buy their appliances. Was also very rude. So guys, if you receive this type of service PRIOR to buying, can you imagine what type of service you will get when you are on the hook? Seriously??? DONT BUY FRIGIDAIRE - company who can not organize good support should not be trusted.

If I could give zero stars or less, I would. Unfortunately, the Frigidaire appliances came with the condo I bought. As soon as the 1 year warranty ran out, it's like someone flipped a switch and the fridge stopped working like a normal fridge. Countless times, I've come home to find everything in the freezer defrosted and food in the fridge spoiling. I've tried contacting customer service by phone and email but there's been no response. This company should be fined for creating garbage appliances that end up in the landfill after only a year or two. Save yourself a ton of grief and buy another brand!