FrigidaireReviews of frigidaire.com

Utterly useless and maddening “customer support” (doesn’t even feel right calling it by those words since it couldn’t further from what those words actually mean). Spent 12 months having over a dozen on-site technician appointments with varying levels of incompetence, but ultimately dragging out the process in order to not repair the side by side refrigerator (freezing food at the freezer side of the fridge and spoiling food at the opposite side) while the warranty conveniently expires. The ultimate insult was on the final scheduled on-site tech visit. Received a somewhat detailed work order receipt of services following the scheduled window for the appointment and even a request to complete a survey. Problem was, however, that no technician actually showed up. This individual falsified his report and lied about having come out, spoken to us and had us “refuse to allow him to attempt to repair the appliance”. Completely lied and falsified information. When I called the support line to find out what happened, I got the exact same runaround, lengthy hold times, promises for a supervisor call back which never happened and even had the rep telling me the tech had photographs of our appliance in their report and that he couldn’t be sure who was lying between the tech and me!!! I can’t even fathom that this company places any priority whatsoever on customer service, fixing issues or even cares whether or not people buy their products. I am absolutely blown away…

I employed Frigidaire Repair Service to repair my refrigerator. I knew what was broken and what needed to be fixed. I knew that it would cost me $104.00 to have the repairman show up. What I was not prepared for was it cost me an additional $82.26 to have him tell me what the repair would entail. There was no work, no labor, just the explanation of what the repair would entail. This is considered a diagnostic service, what a farse! So, beware, the $104.00 is just so they can appear and do nothing else. The repairman did nothing other than speak to me, and this was extra. When I called customer service the “Supervisor” I spoke with sounded as if she was sitting in a machine shop. The background noise was so loud I had difficulty in communicating with her. I find that if they cannot even provide a quality customer service base to deal with their customers then they do not care about what their customers have to say. Overall, a very poor experience. I recommend look elsewhere for a repair service company.

We bought a $900 stand up Frigidaire Freezer from Home Depot 1.5 years ago. Its been in our basement, working just fine. One day, temp rose to about 36 degrees, and wouldn't get colder. We called a local repair man, who replaced a panel (commonly known probably with model - so, there is known issue with this to begin with), charged us $300 and said it was fixed. It was not fixed. Repairman returned only to find out there is an internal crack in the system, that can not be repaired. Called Frigidaire, and since its out of warranty (by 6 months), and it was purchased at home depot (3rd party), they can not do anything. So we spent $1200 on a freezer for 18 months. Crappy customer service, crappy equipment and I won't be purchasing any more Frigidaire appliances.

Their customer service process is maddening. It it's like some kind of dystopian nightmare. I have spent 10+ hours calling texting and working with their local repair providers whose opinions they don't honor. I had a three month old oven die and have spent another two months trying to get them to repair it or send me a new one it is completely insane. Their staff are completely unempowered to do anything other than move a cog one step forward. There is zero problem solving and they're there simply to make the client wait longer. They apologize prolifically while they do it while they do it.

Only giving one star as wouldn’t allow no stars. After wring last review got a message from Frigidaire about our freezer and a number to call as they would love to help. Same old number that I’ve call ten times to get same run around. Again…. DO NOT BUY FRIGIDAIRE ANYTHING. TERRIBLE PRODUCT AND EVEN WORSE CUSTOMER SERVICE!

Bought a Frigidaire stainless steel refrigerator (Model #FGHB2868TF7) less than a year ago. Multiple places inside and out are cracking. Getting ahold of anyone, much less a real person, is an ABSOLUTE EPIC OF A NIGHTMARE! On hold for over an hour EVERY TIME only to get hung up on... then you get to call back and start all over again! BEYOND INFURIATING! The male I, "spoke" with (always a severe language barrier) could not figure out what parts were cracked. (I'm sure he still doesn't know!) I could not have explained it any other way than the first 10 ideas I came up with, including reference points, colors, functions, locations, emailed pics with arrows, etc.! He could NOT figure out what I was talking about. One piece is literally just the top of the freezer door... there is only ONE and it's all one piece! A week later we received a crisper drawer for the fridge compartment and a small white rail to hold one side of it. Like, just how??? The other white transition strip inside the fridge never came. I've called 5 times now (actually on hold again now... over an hour but who's counting?!) We received the front of the freezer door last week but still no sign of the replacement interior strip. Two months I've tried to resolve this! I'd literally rather have to deal with the BMV at this point!!! LITERALLY THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!!

I called customer service about the water dispenser leak of my brand new Frigidaire refrigerator professional. I waited 20 minutes only to be hung up on. I tried calling again and same thing. They seem to pick up the phone and hang up immediately. Bad service. I would not recommend buying their appliances.

I made the mistake of buying a Frigidaire Microwave. I spent several hours on hold being hung up on several times over the course of multiple days. Finally after a week and a half I was able to speak with a person. That person was supposed to send me an email for next steps to get a refund for my 3 month old microwave that quit working. I was told it could take up to two weeks to send me that email. After two weeks I had not received the email and called again. Fortunately I was not hung up on and only had to spend 1 hour on hold. I was then told that the prior person 'forgot' to send the email. I forced the customer service person to wait on the phone with me until the email that he sent arrived. It is good that I did because the initial email that was supposedly sent did not arrive after 10 minutes so another was sent that only took seconds to arrive. Once I had the email I was informed that I would only be refunded the original purchase price for my faulty microwave, I would not be reimbursed for tax and it was my responsibility to pay to dispose of the microwave. Under no circumstances will I voluntarily have anything to do with this company again.