FrigidaireReviews of frigidaire.com

I have an Electrolux FLW and FLD brand new set purchased around 2018, with cost upward of $3000 including the pedestals. The warranty has since expired and now I get a service code on the washer called the E11. I contacted Frigidaire on 2/9/2024, since they were the manufacturer with the intent that they would do the right thing. However, what happens next is unbelievable. I prepay per policy with my cc card for the parts and service charges. I am told that the parts would arrive probably Tuesday of the following week but to give it 3-5 bus days. I patiently wait and, in the meantime, using the laundromat. By the end of that week, I call Frigidaire again, and told that the parts would be delivered on the 22nd. I waited and no parts arrived. So, on the 23rd, I called to investigate and was told that they would arrive on Monday Feb 26th. At this point, I have spent hundreds of dollars at the laundromat, I was fed up with not having my washer fixed and being lied too not once but twice. I insisted on a refund and disputed the charges. I did not get the money back for the diagnostic which in all fairness, I should have been refunded since it has taken exactly one month, and I still do not have an operable washer. When I tried to call another service company, they are going to charge me $135 in addition because they cannot vouch for any other company's diagnostics. So I'm out of money, and still not able to wash. I feel that Frigidaire should make this right, and fix the machine. I will continue to pursue as long as I am able to do so.

There are absolutely ZERO positive things to say about our Frigidaire Professional Refrigerator. Since we installed the fridge in August of 2023 (it is now Feb 2024) it has only functioned properly about two months. Firstly, every door face of the appliance looked like it had sat through a hail storm. Upon installation, the control panel did not function at all. It acted as if it was in demo mode and would not allow us to change the temperature or control any of the fridge settings. The interior fridge light also did not work. After those initial repairs were made, a whole new slew of problems occurred. The interior water dispenser started leaking water after every use causing the shelf on the fridge door to become puddled with water. On top of that, the freezer door seal was not (and STILL ISN'T) sealed properly, causing condensation around the entire freezer seal (which then refreezes and causes a mess of ice in the freezer). NOW the control panel has gone out again and we are unable to control the temperature of our fridge or freezer. The interior light is no longer working, AGAIN. We are not able to keep food in our fridge because of all these issues, making the unit completely USELESS. We have contacted Frigidaire several times and nobody will help us. If you're lucky to be able to understand the person you're speaking to they aren't much help other than to say they will be in contact within 3-5 days and nobody ever calls. I called my local appliance repair company that I was told Frigidaire would schedule the repairs with and the company said they had not been contacted by Frigidaire. I guess I would be left waiting weeks on end for someone to repair my fridge if I had not called and figured that out myself. I will NEVER purchase a Frigidaire product ever again. I can only hope the entire suite of Frigidaire appliances we purchased do not start behaving the same way.

Bought a new Frigidaire from Lowes. Didn't realize the unit was not getting cold enough even though it was on. Lowes would not take it back per their two day return policy. Have been speaking to more than 20 customer service reps from India for more than 9 months. No one in the area will repair and there is no recourse. NEVER buy a Frigidaire product.

I have all Frigidaire appliances. The last one I bought was a top of the line refrigerator. I have the one year manufacturer warranty and bought a 5 year extra warranty through Lowe’s. After only 6 months the door to the butter tray broke at the hinge. We only used it normally with no accidental drops etc. I called to have a new one sent and was told they don’t cover “non-functional parts.” A door that opens and closes on a regular basis sounds like a functional part. However, they offered to sell me one for $87!!! What a joke!

Maybe a 1. Will attempt to keep concise. WOULD NOT RECOMMEND BRAND! Call Center is for the most part unprofessional and WILL NEVER connect you to a Supervisor under any circumstances. Alter 11 calls, being hung up on, disconnected, and condescendingly spoken to;was able to be in contact with the preferred rep … I’m still waiting for Fridgidaire to stand by their product. Their reps are ALL TALK and zero accountability. The follow through is the WORST I’ve experienced since being a victim of the Samsung Defect! Prevailed there. Inconvenience was priceless. My current unit is under a year old, purchased at Lowes. Gallery French Door model, has had at least 3 major parts replaced! The Freezer drawer was examined by THEIR SERVICE VENDOR. It was put in writing that the cracks and buckling on top of drawer was caused by condensation and leaking by the icemaker that was replaced. A combo of water leaking and cold air being lost DIRECTLY UNDER DEFECTIVE ICE MAKER caused the damage THEIR SERVICE VENDOR PUT IN WRITING THAT THE DAMAGE WAS FUNCTIONAL. Totally ignored TWICE denied by FRIGIDAIRE IN “a Tropical call center” I was told because they claimed cosmetic!!!??? Who buys a First Quality Unit in excess of 2.5 K with known cosmetic damage? And!!! They will only repair cosmetic door/drawer issues for 7 days!! The Lowe’s salesmen never disclosed this fact! No surprise! But!!!! There was no damage to unit upon purchase and delivery. Finally I believed when the facts were in that this unit was in a lot of defective units, they sent a replacement drawer to my home. I did not open box so as not to be accused of any harM. I do not even know if it’s the correct part! I had to call F with concern at the chemical odor the box emitted. Their response was they did not know maybe call repair vendor. I have babies, elders, a pregnancy and pets. Zero priority or concern for safety. Now EVEN THOUGH THEIR SERVICE VENDOR PUT IN WRITING THAT DRAWER IS NOT COSMETIC TODAY, they are trying to say they do not cover COSMETIC ISSUES AFTER THE INITIAL 7 day period!? Waiting on now a SERVICE TEAM in Philippines to make final decision after they have their word to me and their service vendor they are responsible. Even have valid work order numbers. PLEASE DO NOT TRUST SALESPEOPLE SELLING SUCH BIG TICKET ITEMS. IN THE PROCESS OF OF OTHER VENUES TO RESOLVE but no way would I buy another Frigidaire anything. The service is way beneath acceptable and the lies they tell could make for Fairy tale reads!

My 1 year old frigidaire dryer started blowing cold. I called to get it repaired. Frigidaire the company couldn't care less. There rude, don't care about the customer. After you buy one of there products they don't help you. Bad company.

I purchased a dishwasher brand new, to find out one of the parts inside is cracked. When I call service warranty they said they will replace the part... Still waiting 5 weeks later. This company I will never buy anything from if I could rate them zero I would.

I ordered a wall oven in June of 2023, when it arrived it was completely crushed and unusable. They refused to replace it and eventually sent a technician to "fix" it. He visited several times saying I needed the fan and some other part replaced and he would put the order in for the part. Then Frigidaire would declare that was cosmetic so they would not fix it. Finally the technician made sure the parts were ordered, but that took nearly 3 months. When we finally had the parts the technician realized the chassis was so bent it could not be repaired. Eventually I was able to receive a refund. I still needed an oven though and that was the only one that would fit. So I ordered another one, it was supposed to be delivered on Black Friday, then was delayed until Dec 8, then Jan 18. So I finally said nevermind and I got a large toaster oven. I still have a gapping hole in my cabinets where there should be an oven.