FrigidaireReviews of frigidaire.com

Frigidaire used to be known for solid construction and long lasting durability. Now, even though I spent nearly $1000 on this new refrigerator, the plastic is cheap – dollar store quality; the plastic barriers on the door shelves fall off every time I close the door, spilling the contents all over the place; the compressor sound is I like having a small motor boat in your house; the freezer temperature is inconsistent. I really can't believe a company would allow their name to be put on a product this poorly constructed. I guess they just want one time buyers and are riding on their old quality name. If there was any way I could return this product I would, but I'm stuck with it for the time being. Just because the refrigerator keeps your food cold doesn't make it worth the money.

I bought a microwave 3 months later where the handle is attached to the door it's cracking they refuse to replace it or at least fix it Crap service even worse product.

We bought a Frigidaire professional refrigerator in July 2023. It broke in mid January 2024, while still under warranty. It took three weeks for a repairman to come look at the refrigerator. It took another five weeks for the part to show up and then another three weeks until the part was replaced. Unfortunately that part didn’t work. The repairman then told me that Frigidaire has very poor customer service. In fact he has had customers who had Frigidaire appliances that broke while still under warranty, which were still were not repaired six months later. Also never did Frigidaire offer to supply at least a temporary appliance or any compensation. Nonetheless, he told me to contact them. When I called Frigidaire customer service, I was transferred to a person who spoke only broken English. His only solution was to send another repairman from a different company. I told him I did not need a different repairman. Rather I needed a working refrigerator. I then asked to speak to his supervisor. He told me his supervisor was not available, but would call me in the next 5–7 days. He gave me the name of the other appliance repair shop and told me they would reach out to me next week. As I had never heard of this repair shop, I looked them up. According to Google, the repair shop is a mere 453 miles (7 hours and 28 minutes) from our home. I’m betting I won’t hear from the supervisor or this repair shop. The only reassurance I have received today is from my wife. We will never buy another product from Frigidaire/Electrolux. I would encourage anybody reading this review to stay away from this company.

I have all Frigidaire appliances. After trying to locate a a $.05 piece of plastic, it seems I have to replace the entire door. The hinge has to slip over this tab so that the door closes properly. Apparently, Frigidaire does not sell this tab. I have spent hours trying to speak with someone who could at least identify this part. This is part 82 and you can clearly see the tab which is not available. Clearly, I will not purchase Frigidaire/Electrolux EVER again. This is simply unacceptable. This means: Buy a new door and pay for someone to come and install. WOW!!!!! Better to dump the frig and look for a reputable company.

Le pire des appareils que nous avons jamais acheté je déconseille totalement après trois ans il tombe un morceau c’est vraiment pourri comme produit

I purchased this top freezer model FFHT181$WW refrigerator Oct. 23, 2023. After five months, the freezer malfunctioned because of a leak. It will take 10 days to get parts. Now I'm wondering how long this refrigerator will last. I am disappointed in the quality control.

We bought a Frigidaire refrigerator and just after 3 years the ice maker went. After spending hundreds of dollars to try repairs and then finally having to buy and have installed another one we were disappointed. Soon after that we had more problems with the same fridge and we were told we would need a new one. I reached out the the company Frigidaire explaining our appliance was about 3 years old and they would not help us at all. Unfortunately we supplied our kitchen (5 appliances) with all of this same brand so now I’m afraid other appliances may start to go even though it has been such a short time that we have owned them. Getting absolutely no help from the company was very disheartening considering they made so much money from us. I will never buy another Frigidaire and I wanted to pass along my experience with others to warn them about the poor quality of the brand.

Worst customer service I've ever dealt with. On hold for 2 hours and got nothing resolved. All they do is pass you off to another person who does the same thing. Terrible experience.