FrigidaireReviews of frigidaire.com

Technician never showed up Been calling them the whole day and got the answer "you are next in line". They ended by saying it was my fault I wasn't available. Lousy customer support, wouldn't trust their word.

We had a terrible experience with an appliance issue and warranty issue from Frigidaire and Electrolux. We had 3 months left on our warranty when it broke. 9 tech visits, dozens of customer service calls and canceled/rescheduled appointments, and 6 months later they tell us they will not honor the warranty b/c it is expired, even though it broke before it expired and they were the reason it was taking so long to resolve! They offered a small rebate on a new refrigerator if we wanted to buy one! Seriously?!? This $1330.00 one was less than one year old! Other than never buying Frigidaire products again, I am wondering if we have any recourse?

The rudest customer service at 1-888-360-8558. I placed an order a week ago online. I've now called five times waiting an average of over an hour only to be transferred 2-3 times each call then usually disconnected. Today, Lisa was so incredibly rude when I simply attempted to ask when the product will be shipped. She said the order was still "processing". Processing for over a week? When I said to cancel, she said I could not. They certainly didn't wait long to take the money from the credit card which was immediate when the order was placed. She was so rude throughout the call and I got no answers only to be told by her - this call is over. I cannot cancel online. I cannot get anyone on the phone. What a shame. Frigidaire used to be a reliable company. Never again.

Your customer support telephone number has been hacked by an a.i. that wants you to press 1 if over 55 and/or press 2 if not. Both bring you to the same a.i. message that wants you to purchase either a device that will alert an ambulance if you have fallen an cannot get up, or to an a.i. tape that wants you to purchase hearing aides at no cost to you. So, I need to know what is your consumer support for the USA's telephone number that is ligit and accurate telephone number answered by live agents and not an a.i. device that wants you to buy something for your old age.

The Worst Customer Service Company on the market today ! I purchased a new Gas Range from Lowes and ordered a LP CONVERSION KIT to change unit from natural gas to LP gas. Frigidaire installation manual and care book does not state BTU rating for each burner. I called customer service and requested this rating and conversion chart from natural to LP gas sizing chart. Example: Burner rated at 18,000 BTU natural gas orfice is a size #220, a LP gas orfice rated at 18,000 BTU is a size #118. Customer Service kept telling me I need to get with my installer, all I wanted was a simple chart to state BTU rating for each burner and what size LP gas orfice to replace natural gas one. I worked on commerical Appliances for 30 years and technical service was easy to get from any Company. It took me 4 hours to research on internet to make proper conversion that would normally take 15 minutes . Note: LG GAS RANGE comes with conversion chart that is easy to use !

Do not buy here ! Horrible customer service very rude ! they do not honor warranty cooktop two months not working!

We bought a Frigidaire double oven in April 2024, from Home Depot. The appliances come direct from Frigidaire—HD does not stock or ship these. The oven arrived in a pristine box—not a scratch on it (and pictures to prove it). However when the installer showed up and opened the box the unit was badly damaged and unusable. Frigidaire refuses to replace it — tries to blame HD, who NEVER had possession of it. FRIGIDAIRE DOES NOT HONOR TNEIR OWN WARRANTY!!! Do not buy!!!

I’d rate my experience less than 1 star if I could. I dissuade you from buying from this company. The ice and water dispenser stopped working on my fridge. The company keeps sending techs - 4 in total now over the past 4 months and none have repaired the fridge and each appointment is about 3-4 weeks apart. My appointment for today was then cancelled as they suddenly could not locate the warranty on my unit. In this new development, it’s going to take 7-10 business days to “activate” the warranty, which they had previously recognized. The customer service rep was so rude. He also would not tell me his name and identified himself by the number “seven”. Spend your money elsewhere.