FrigidaireReviews of frigidaire.com

I bought a Frigidaire induction cooktop (which is an Electrolux brand) because it was rated as reliable. After 2 weeks, it completely stopped working. Now for the last two weeks I've been trying to get Electrolux to replace it. They won't. They completely refuse. Instead they keep sending an 'authorized service repair person' who doesn't know anything about induction cooktops to 'fix it.' After 2 visits of a total of 7 hours and 3 different parts ordered, I've now spent as long with a broken non-functioning induction cooktop as I did with a working one. 2 weeks of being able to cook on the inducation cooktop. And 2 weeks of having to cook on our camp stove outside. And Electrolux doesn't care. They tell me they 'have to follow the process' and keep sending out unknowledgeable repair people to attempt further repairs.

I purchased this stove only 3 years ago and I really liked it until over Easter weekend it spontaneously started on fire under the glass cooktop. I did not even have any of the burners on! It suddenly sparked on top on the glass, then the smell of wires burning came and the fire could be seen under the glass. Thank goodness it eventually burned out on its own because the fire was in an area (under the glass) unreachable unless you unscrew it. I phoned Frigidaire customer service three times, spoke to 3 different people, and was rudely told each time that replacing it or fixing it was completely my responsibility. This oven is DANGEROUS and should be recalled! The customer service agents don't have the same opinion. Just to have a service repair agent come to my house is $100, money I do not have. When you purchase an appliance, you expect it to last many many years. If this same thing happens to another customer (which is highly likely) and that customer walks away their lives and their homes are in horrible danger. It was just luck that I was cooking Easter dinner and didn't walk away. I sincerely hope that those who are considering buying this Frigidaire oven reconsider your choice and choose a different brand completely. The fact that Frigidaire is not concerned enough to recall this model is reason enough to never purchase Frigidaire or Electrolux ever again. Customer's wellbeing should be the number one concern, far above profit. It's definitely highly likely that this same scenario will play out in another customer's home and I just pray that that family gets out with their lives.

ABSOLUTE GARBAGE. Flimsy, doesn't moderate temperatures IMPOSSIBLE TO CLEAN. DO NOT BUY ANYTHING FROM THIS COMPANY. I WOULD GIVE 0 STARS

Terrible product. Didn’t work from the start. 3 repair tries only visits later they promised to replace and still nothing. I haven’t had a working cooktop for over three months!

Frigidaire has a terrible customer service and is deceptive in reguards to honoring their 1yr manufactures warranty. My less than 1yo stove still under warranty is still a fire hazard in my kitchen shorting out constantly with a non functioning induction top that doesn't heat and is worse after multiple repairs and 3 no show service appointments. I have gotten no resolution from Frigidaire and if your able to talk to a person, they are all overseas and clueless or they connect you to a useless virtual assistant that says what they want and doesn't resolve anything. Their contracted warranty service through Sears home service is useless because their technicians can't fix anything or they don't show up at all. I have had to file a complaint with the FTC and Attorney General because Frigidaire has been deceptive and not honored their warranty or provided any resolution. I have been without a functioning stove for 45 days.

My blood pressure right now is going through the roof! Why? This piece of junk otherwise known as a Frigidaire Gallery refrigerator which is a little over 2 years old (hence, out of warranty of course) has just given us YET ANOTHER broken drawer. This is the 4th time for a drawer or shelf to break, and replacement averages around $150. In the short time we've had this we have sunk over $600 into repair parts. In addition, the ice maker valve freezes because the insulation has worn down to the point that it no longer protects it from freezing, so the ice maker doesn't work. And how is Frigidaire customer service you ask? They will not do anything. I will NEVER but another Frigidaire product as long as I live!

This company is the worst company I’ve ever dealt with. I have an eight month old refrigerator that has broken down three times they keep coming to fix it. The guy leaves and it never gets cold and when II have an eight month old refrigerator that has broken down three times they keep coming to fix it. The guy leaves and it never gets cold and when I call them, they keep saying there’s nothing they could do but send a repair guy out. Now we’re at 10 months of a brand, new refrigerator and they’re waiting for the warranty to run out. I said can’t you just replace this refrigerator is a lemon. They said not until three separate companies say it’s unfixable. Meanwhile, I have a baby in the house and I was keeping food outside now the weather is getting warmer. I’m screwed. Never again will I let any appliance company abuse me like they have.

But a brand new dishwasher from Lowe's this thing is the worst dishwasher ever the dishwasher I replaced was almost 20 years old and it worked great and it just stopped working one day. So went to Lowe's I spent almost $600 on this piece of garbage it does not even clean dishes I've tried it half full I've tried everything it's awful and Frigidaire nor Lowe's cares.