FrigidaireReviews of frigidaire.com

Customer support is worse than the broken refrigerator. It has been 124 days, and still no working fridge. They finally decided to replace it, but who knows how long that will take.

Warning! In April of this year we bought a Frigidaire Gas Range from Best Buy and purchased the extended insurance. It was installed and the oven has never worked. We notified Best Buy when it was installed that the oven was not working. They informed us that since it was past 15 days since the purchase, for the first year we had to notify Frigidaire and they would repair and/or replace it. Frigidaire said they would send a repair person to fix it. It is now August, after 6 repair visits, and waiting for parts we were finally informed in the first week of July that they would replace the range (which is now dangerous if turned on). We still do not have an installation date. The managers at Best Buy say it is Frigidaire's problem and Frigidaire has multiple times promised to call us back with a date and not called or emailed. We keep calling and it would appear we are out the $1400 we paid. Update: Well less than one week after I posted my review and contacted the BBB, we received an email saying a new range would be delivered in 2 days. No details were given. It was delivered and installed. The oven seems to work. A few days later, Best Buy corporate contacted us to verify that the problem was resolved (they needed to respond to BBB) and asked us to notify them of any further problem. We finally have a working oven after more than 3 months.

Purchased an Upright Frigidaire deep freezer in May 25, In July of 25 the freezer has a blinking green light and a beeping sound and has completely thawed our food so we have lost all our food. Contacted customer service which they appear to be using an India answering service. Scheduled service but it is a month out, so we won't get a determination on our appliance for a month. My opinion if it was a quality product you wouldn't need service after only 2 months. I would avoid this brand and save yourself this headache.

I am having the most horrible experience with a warranty repair on my refrigerator. I will never buy an Electrolux or Frigidaire product again. After four months, two different repair companies and three repair no shows, I still haven't gotten my refrigerator repaired. The company is unwilling to elevate the problem to find a solution. They will also not replace the refrigerator.

Our wine cooler digital thermostat light stopped working. We purchased an extended warranty from them. A Frigidaire technician came by and declared it was not repairable. He said they would replace it. This was on 5/9/25. 10 calls later they informed me the Back Office would call me in 3-4 days. This has never happened!

They should change their name to Fridgidaireyoutobuyoneofourjunkproducts. There's a 12 degree difference inside the fridge itself between the upper door and lower shelf. It's very loud, enough to wake people up in the middle of the night. And then the compressor controller went out after 2 years (seeing some other reviews I guess I'm lucky to make it that far). My 1st and last purchase from this brand.

I have a Frigidaire Oven Model# FFEF3054TST, which is a little over 3.5 years old. I had the oven at 400 degrees to cook a pizza. I heard a loud noise. The oven front door shattered. I have a video. This should not have happened. The glass scratch my hardwoods. These appliances are worthless as this is the second appliance we have replaced in less than 90 days. All of the appliances were installed at the same time. There is a default in this product and Frigidaire needs to address the issue. I called Frigidaire and was offered a discount (small) on the part. Offering a discount on the part is not acceptable. This is an issue.

I bought a brand-new Frigidaire refrigerator in January 2025. It broke in May. Since then, I’ve received no repair, no replacement, and no response. I contacted Frigidaire multiple times. Nobody ever replied — not to me, not even to the Better Business Bureau (BBB), where I filed a formal complaint. The authorized service company told me the part is unavailable, with no ETA. What’s the point of a warranty if there are no parts and no support? I’ve been living without a refrigerator for two months. This is absolutely unacceptable.