FrigidaireReviews of frigidaire.com

Bought a brand-new Frigidaire fridge from Rona and it never worked. A tech confirmed a major failure, but Electrolux refuses to replace it and keeps giving me the runaround. They even claimed they didn’t have the service report after the repair company told me they’d already sent it. Weeks later, still no fridge, just empty apologies and zero solutions. I'm confident this is their standard practice - customer satisfaction is non-existent, not a priority to them.

I have been in an endless loop attempting to schedule a warranty service call on a refrigerator. I did have brief moment of thinking an appointment was made. I was incorrect. What the customer service rep tells you and the test/email you receive after the phone call do not match. After the 6th unsuccessful loop, I realized they all provided false information in order to create a new ticket number. The promised scheduled dates never materialized. It was so consistent it must part of their training. They not only promise dates never to be met, customer service also tells you there are no repair techs in your area. After you ask, why would this time actually work to get an appointment, the answer is because I understand and can utilize the system to work for you. That was a lie 100% of the time. Scheduling a service call should be easy, one call, a date, morning or afternoon. Calling the people you talk to customer service is laughable if it wasn't so frustrating. Avoid this company, they do not deliver to their customers.

I purchased a side by side fridge/freezer that was delivered on the 13th of Sep last year. Yesterday it broke down (Sep 12). Exactly on the last day of the warranty. Frigidaire now wants to charge me for the repair. Awful that a major appliance does not even last a year. Frigidaire wants me to pay 120 dollars just for them to look at it and then the repair. Thanks for nothing Frigidaire.

horrible company to deal with. tried to purchase a dishwasher, said i qualified for free shipping. after i purchased it, they added on shipping. customer service sucks and made lots of assumptions. i have screenshots to prove they are wrong. i ended up fighting with them any they final canceled my order

My dehumidifier failed after 8 months of use. I have had to call 9 times over 2 months - SO FAR - to get a replacement. I received an email last week that the replacement was going to be shipped, but they had the wrong address. I called to correct the address, they were accommodating. Today I received another email with the SAME WRONG ADDRESS on it. I will try again to get them to correct it today. Can't be more frustrated with their HORRIBLE customer service, but I'm too angry to give up now.

I purchased a Frigidaire Professional appliance suite in March 2025 and within 4 months it has been a nightmare. The range caught fire after just 6 weeks. The first refrigerator completely defrosted and ruined all my food. The replacement refrigerator constantly beeps every minute and builds condensation inside. I’ve had to keep turning the power on and off just to stop it — and sometimes that doesn’t even work. The local store sent a repairman, but of course the beeping stopped while he was here, so nothing was fixed. I’ve emailed Frigidaire corporate and customer complaints multiple times and received no response at all. For appliances that cost thousands and carry the “Professional” name, the quality is awful and the customer service is nonexistent. At this point I want a full refund — I shouldn’t have to fight this hard just to get working appliances. Frigidaire should be ashamed of selling such poor-quality products and abandoning customers when things go wrong.

We purchased a new Frigidaire 20 cu ft. upright freezer for our home in August of 2022. Last week, it quit being a freezer and became a fridge. Unfortunately, we didn't notice it for 2 days and lost many hundreds of dollars worth of food. We spent 325 dollars on appliance repair which worked for almost one day and then it quit entirely. The compressor had given out. 1-800 Frigidaire said they would give us a discount on parts. The freezer lasted exactly 3 years and 2 weeks. Even in todays disposable society, a 1200 dollar investment should last way longer than it did. Last Frigidaire we had lasted 10 years. Very disappointed. Purchased a new Maytag today out of necessity.

MY PRODUCT DIED AFTER 3 YEARS