FrigidaireReviews of frigidaire.com

Like others, I should have checked reviews before ordering from Frigidaire - what I thought was a reputable brand. I ordered double wall ovens on 12/3, with the earliest delivery and installation date of 12/11. Hearing nothing, contacted them and was assured date was still good. We blocked out the day, waited, and finally mid-afternoon received an email with new delivery date. It said to call delivery co. If date wasn’t good - called 3 times and left messages. No one called back so blocked out the new date. In the interim (4 days later) we had an inch of snow. Delivery people arrived, didn’t knock on door or call - just took pictures of our house and wouldn’t deliver - too snowy. Called customer service twice, said they would call back with new delivery date - never did. Three days later I received an email saying they were going to deliver 3 days BEFORE the date of the email. Disgusted, we called, cancelled the order, and were assured we would receive a full refund. Next morning at 7:30 I got a call from delivery person - we’re 17 minutes away. No thanks I said, we already cancelled the order. Last straw - no refund so I filed a dispute with my credit card company who finally secured a full refund. Do yourself a favor - STAY FAR AWAY FROM FRIGIDAIRE! They are the worst company I’ve dealt with in 44 years of owning our house!!

Sold me a broken fridge won’t refund me been without a fridge for 2 weeks had to buy a chest fridge/freezer. I report do not buy Frigidaire they have zero customer service and u literally can’t return broken products that are 2 weeks old I will never buy from them again 🤌🏽🤌🏽 I pray ur business fails

At 3:46 pm I 'chatted' with Frigidaire. The purpose? No one has shown up for the scheduled service appointment. At 4:53 pm I'm still not connected with anyone. This day has been shot. Thanks Frigidaire.

I never searched Trustpilot reviews before buying my Frigidaire over/under washer and dryer Quiet Pack. Judging by the reviews for this company I really should have checked. This washer dryer combo is horrible! It has a feature called balance load. And depending on how much clothes you put, you will most likely get a balance load error message. I was in a hurry to get a wash done before sundown. I had two hours to do the wash. I hour for washing and an hour for drying. I put the clothes on about 2:15 pm and by the time the sun went down I still had a balance load error on the machine. My wet clothes will sit in the washer until I can figure out what to do. I can't pull soaking wet clothes out and put them in again because sometimes this doesn't work either. Very, very poor design. It must have been designed by some man who thought he would design a better machine. We see how that went with the Ford focus. Crappy car crappy washing machine. It saddens me that they don't even respond to reviews.

Came home Christmas eve to find our one month old freezer had stopped working. All our food was wasted. That included our Christmas dinner. About $500 plus of food. We are in our 70's and can't afford to replace all that food. I spoke to several customer service people, yes, they are going to come fix the freezer....no they are not going to give us anything for the food. I talked to so many people that one person finally broke down and sent me a $50 card for food. Really? Frigidaire doesn't care about their elderly customers.

Broke one year and 1 month. Company, was sorry. I wish I had read the reviews first. Frigidaire used to mean quality. Scammers building sub quality. Bought through Lowes another crap company.

Delivery team seemed determined to make as poor of an impression as they good. Everything was a problem. Nothing was easy. It was like it was their first ever install and they were allergic to manual labor. Then to top it off I can hear them talking smack about me, literally five outside my screen door at full volume. The proceeded to tell that no one would do for me what they do and that I should be happy they were do it it. Never mind, I was the one one all the prep work. They also lost the paperwork for removal of the old appliance and refused to take it. (Okay, that one I'll give them, just cause) But they damaged it so bad they have to bring a new one to immediately replace it. Day of replacement? They overbooked and sent a text at 8 the night before telling me 'Oops', we'' reschedule for next year / month. I can't even get a freezer in new condition to test out. There's no way they get a good review. Last one I buy from them.

My still under warranty Frigidaire gas range started to leak gas only when oven is on. Contacted Frigidaire, they dispatched a technician to check it out. The technician said that he needed to replace a part, and that the part would be delivered to my address and for me to contact them when the part arrives, which I promptly did. But I also informed them that I didn’t believe that the part was the correct one. I told them what was delivered and they said that it was the correct part. Today, 3 days before Christmas with 17 family members coming from 4 states to not only celebrate Christmas, but our wedding anniversary, the technician returned and informed me that the part that was delivered and the part that I had told them about, was not the correct part, and that there is no way to have our range repaired until after Christmas. If I were financially able to move the festivities and celebrations elsewhere, I would. We will do the best we can with what we have and we will keep our heads up. I will also not talk down about a company that has always been reliable and of high quality when it comes to their customers. I’m saddened this Christmas, but my heart is not broken. Merry Christmas to all the wonderful staff and employees at the Frigidaire Family 🤟🏽