FrigidaireReviews of frigidaire.com

Bought a microwave which is still under warranty. The light that illuminates the stovetop stopped working. It is a small board $30 part on their website.Called for service and was told they don’t have techs for this and offered a buyback. The problem is that I have to hire someone to remove the old one , purchase a new one, have it delivered and installed which costs about $220. I offered to find a certified tech and have them reimburse me and was told they can’t do that because it’s not their techs, ( which they don’t have). Why bother having a warranty at all! I will never buy from Frigidaire again.

Customer service ordered the wrong part, I called and messaged them. They said the part i needed was discontinued. Mind, our refrigerator is 2 years old. I asked them to make it right by discounting a new refrigerator since they could not fix my current model. They returned to the chart to say the part wasn't discontinued but was back ordered. I asked for a screen shot of an email to confirm the date of backbone in stock to be 7/10/26 which was stated in the chat. They said they couldn't provide anything to verify their claim. I messaged to ask for a supervisor. They disconnected the chat. I have the conversation in screenshot and would happily provide it if there is a place to do so.

Bought top freezer Frigidaire after a few months timer broke then defrost heater broke then compressor relay broke then the compressor broke on 5 /7/2026 all with in 6 months I would never buy Frigidaire products again hundreds of dollars in food wasted not to mention the repair cost

My Frigidaire Gallery refrigerator is less than 5 years old. I did not buy the extended warranty. The ice maker stopped working, had a repair man out. He determined that the problem is a frozen water line, resulting from poor interior insulation. The water line is outside. I called Frigidaire and since it is out of warranty (a year) they would have to charge me $300 for the service call and fix. I feel since the problem appears due to poor design, that they should fix it. They refused, it would cost me. I will never purchase a Frigidaire appliance again, nor Electrolux, their parent company.

I purchased a 15.5 cu ft upright freezer model # FFFU16F2VW February 23,2023. It is now not working with sealed compressor issues. Garbage …. I expected to get more than three years. I am Finished with Frigidaire products. Paid $1200.00 for it.

I bought a kitchen appliance set at home depot the end of 2023. The delivery drivers had a truck w/a non working lift. My $3000 frig was dropped over 4ft to cement driveway. As was rest of appliances. I recieved 8 more frig deliveries, within 3 months of dropped frig, Home depot made me buy a 2nd one (i never saw, nor understood) then the head office of Fridgidaire began calling me, threatening me that they would not send another. I was forced to take next one delivered, or no more would come! I now have a faulty frig, w/a broken drawer, and the Warranty Will Not Cover my frig. What's so ever. If I could give no stars, I would!!!! Fridgidaire and Electrolux are same company. NEVER BUY THEM!! This was all winter to summer 2024!! I want my warranty $$ back!!

We bought a new fridge in September. Days after buying it stopped working. They came out and replaced the condenser. Since then repair people have been out several times to try to fix the fridge that freezes fruit and veggies (down below the freezer) and no one can fix it. Frigidaire has forgotten about us. I will never buy a Frigidaire again. It used to be a reputable company. No more. Very sad. And did I mention the fridge is still under warranty--till Sept. Watch: they'll come out to fix it when it's out of warranty. Too late--it will be junked by then.

We bought a Frigidaire microwave and after ONE WEEK, it stopped working. Their customer service policy: no returns, no exchanges, no tech to come to the house to see what happened, even though at first they tell you they will send someone. Your only recourse is a "buyback", which adds up to a pro-rated amount of what you paid for it, after you submit paperwork and pictures to their website. Then, you have to find a place to dispose of it, one that takes broken microwaves. To sum it up, cheap product, lousy customer service. NEVER AGAIN.