FrigidaireReviews of frigidaire.com

I was sold an oven with Frigidaire knowing it had a gas leak and would need repair. One month after buying it I received a notice of gas leak on our model oven, and they would need to repair it. Why wasn't it recalled and fixed before they sold it so me a month before. I was sold a known broken and dangerous product. Six months later it is still not repaired (not for me trying to get it fixed), and I can't use it until it is repaired, due to the known gas leak and Frigidaire knowing people have been seriously hurt by the gas leak causing an explosion. What did I spend a lot of money on!?!

I am writing this to warn anyone considering buying a Frigidaire appliance. I have owned a Frigidaire Gas Range (Model: FGGH3047VFB) for nearly three years, and for the last 2.5 years, it has had a major defect: the front high-output burner burns and scorches our cooking utensils and pots on even the lowest settings. What is worse than a defective product is Frigidaire’s abysmal, broken customer service ecosystem. I have an extended warranty, yet dealing with their service department has been a living nightmare: Incompetent Diagnoses: Rather than checking internal mechanics like the valve calibrations or burner orifices, technicians have repeatedly offered lazy excuses. Most recently, they blamed our household gas pressure, despite the fact that our previous GE range worked perfectly for years and every other gas appliance in our home works flawlessly. Broken Repair Network: When I called customer service to demand a real resolution, they openly admitted that their in-house factory technicians are "unavailable for the foreseeable future." Their only solution is to continuously dispatch the exact same third-party repair company that previously showed up, talked to an internal rep on the phone, and left without doing a single thing to fix the stove. Zero Accountability: Frigidaire has absolutely no phone number, email, or department where a customer can escalate a chronic, unresolved issue. Frontline agents simply tell you they can do nothing but send the same failed technicians back to your house. Predatory Warranty Focus: While their repair department completely ghosts me and misses appointments, their sales department relentlessly calls and emails me to get me to renew my extended warranty. They care deeply about taking my money, but zero percent about whether my appliance actually works. My warranty is up for renewal in two days. Why would anyone pay for a warranty when the company openly admits they don't have the technicians to honor it? If you want a reliable appliance and a company that stands behind its work, stay far away from Frigidaire. They will take your money, leave you with a broken kitchen, and trap you in an endless loop of customer service dead-ends. If anyone from Frigidaire corporate actually reads this and wants to look up my extensive case file, my model is FGGH3047VFB and my serial number starts with VF2070XXXX. Contact me directly to resolve this.

Would be no stars if I could. New fridge and now will be three service calls and they do not know exactly what is wrong. They just ordered three electronic boards and I am responsible to let them know. Just a piece of garbage that should be replaced no question

Horrible service after the sale. They failed over and over again to fix my freezer.. now my food is spoiled! Frigidaire only pays $50.00 towards food spoilage. That doesn't cover any of my loss! Total Failure!! Be aware!!

Well, there are very valid reasons as to why Frigidaire has a 1.2 review rating here on trustworthy Trustpilot, and even less so on other review platforms. Also, let me draw your attention to something before I continue with my review regarding my experience with them: When you look at ANY rating (review) number, you have to pretty much bear in mind that a "1" Star must be assigned (given) in order to post on any review site as most do not allow "0" (a zero). As such, what you're looking at here, is really more like a less-than 1-Star rating for Frigidaire. ....That ought to really tell you something. In a nutshell, it's: DO NOT BUY FRIGIDAIRE (Electrolux) PRODUCTS EVER. Their products are hit or miss; the warranty on their products is pretty lame; and their customer "service" is non-existent. They are a Swiss (Electrolux = parent of Frigidaire), money-hungry company, interested only in upselling warranty plans - and HOW do you sell more warranty plans? Well, by kind of ensuring the end-user will REQUIRE a warranty. Years ago, I purchased a brand new Electrolux / Frigidaire state-of-the-art (at that time) washer and dryer set, complete with pedestals, and all the bells and whistles. Sadly, the washer began presenting problems almost immediately and the Frigidaire customer service team moved like molasses to provide any type of coverage or repair. I too, however, was kind of to blame, as I became more heavily involved in other areas of my life, the washer took a back seat to things that demanded my interest, and I did not follow up as hard as I should have regarding them basically ignoring the issue. The dryer, however, worked fine. A couple of years later, with the non-working washer in the garage, I decided to call Frigidaire and see if I could "revive talks" and have someone take a look at it. Customer service, of course, said 'Too bad, lady - out of warranty; BUT, let me SELL you a new warranty!' (Paraphrased, but pretty accurate). I wasn't interested. I wanted to resurrect where we had left off when they had simply dropped the ball in coming to check it out while it was still under warranty. That was no-go. The agent would also not connect me to a manager or supervisor. I called back a few times - and what transpired was repeated versions of the exact same thing. No manager, no supervisor was ever made available regardless of how many times I asked. Well, about a week ago, after having placed an order for a new LG set, who knows why, but I went to look at the garage-stored Frigidaire washer and I saw that the door clip was broken. I wondered if I had just not noticed that before or if it had somehow broken. I decided that since no one touched the thing, I may have missed it and wondered if THAT could be the entire issue. I wanted to kick myself right then and there. I asked AI, it gave me the part number I needed, I ordered it, switched it out today, and VOILA! .... The washer started up. I ran a hose to it, it tumbled, and then ... it stopped again. :). Pretty much, it refuses to drain. As such, and having gotten this far on my own, I decided to try Frigidaire one LAST time. I explained that this was an issue from the very start, while still under warranty and that they have the records on that. I also made clear once again, that I am NOT looking for a "FREE" repair. I will gladly pay for it to be repaired IF it is something that can be repaired and that I gauge is worth repairing. All I was looking for is to PLEASE have a tech LOOK at it. Again, the agent told me he could sell me a $335 drain warranty that included a tech visit, labor and parts and a 60-DAY guarantee, IF it was the small drain pump. He couldn't really answer what happened to my $335 if it WASN'T the small drain pump. He also refused to transfer me to a supervisor or manage in case maybe they could answer what would happen to my $335. :). /sigh In short - leaving reviews about unsatisfactory products and services, in my opinion - is a necessary thing. 1. Reviews and ratings live FOREVER - and once companies begin learning that, all consumers win. 2. Companies with the best ratings also win through the very merited customer trust and sales generated by good reviews and ratings. 3. Along the same lines, companies with ratings as low as Frigidaire should lose every sale imaginable, because if a company refuses to go above and beyond to stand behind the products they manufacture and sell, or more so, even do the BARE MINIMUM, it is a company that does not value the customer, but the dollar. As such, I urge you to research fully before you buy, always leave honest reviews, and never to but Electrolux or Frigidaire. Oh! ... and I JUST now found this: "Frigidaire is rated 1.03 out of 5.00 in customer reviews on BBB (Better Business Bureau)." Need I really say more?

We should be able to give 0 stars for a review. There is no customer service. The AI, Pixie, is a joke. The "offshore" individuals do not comprehend the basic information that you are providing. Having a side-by-side refrigerator that is only 10 months old and no longer cooling appropriately, giving a "high temp" warning, and having an ice maker no longer functioning, is not something that you should have to wait 7+ days for a technician to come assess and repair. I will be submitting a bill for the lost food to Frigidaire, knowing full well they will not reimburse. And most of all, I will NEVER purchase another Frigidaire anything and will tell any and everyone not to because of these events!!

Icemaker don't last but right after warranty go out never again

Bought a Frigidaire fridge and the day after delivery, I noticed the freezer door was misaligned. I reported the problem and after 3 tech visits trying to get the door straight, there is still no resolution. Tech noticed a kink in the left hinge. Frigidaire claim that it is an aestetic issue so not their problem even though the fridge left their warehouse in this condition. A month later, I am still going back and forth with Frigidaire customer service and getting the run around.