CARL
Absolutely horrible customer service
Absolutely horrible customer service. Ordered medication on 1/5, by 1/17 had not received it. Spoke to customer service on 1/17. Although I had been charged, no order was ever generated. Was assured that the would escalate the order and I would receive the medication in 2-3 days. It'sc1/23 and still no medication. That's 18 days from the initial order. Spoke to customer service and told them I wanted the order canceled and refunded. I was told that it was being processed and neither could be done. It's a good thing it is not life saving medication. Not a happy customer at all. I probably will never get this or get refunded. Terrible, terrible terrible. Their web site is also very difficult to navigate.
Response from Friday PlansJan 23, 2025
Hi Carl, I apologize for your frustrating experience. I just looked into your account and see what occurred here. You initially created your account on 10/14/24 and successfully received two months of orders. On 1/5 it appears that you created a new account with different medication. While we are glad to allow changes to medications/dosages/quantities, we do not allow multiple accounts so this order was flagged by our security and abuse systems and never shipped. Then I see that you modified the medication in your existing account and due to the other order that was flagged, this further delayed the order change request. The revised order was billed on 1/19 and shipped on 1/22. The authorization hold for your order on 1/5 should have fallen off already but in the chance that it did not, I have manually voided that charge with our gateway. Your order from 1/19 was refunded by an agent earlier today (but is still shipping). I also see that your account has been cancelled. Please let me know if I can be of any further assistance.