Christopher
Customer service is horrible!
While my experience with the medication was overall positive (4 stars), the poor customer service experience drastically affected my general opinion in the company. I expected to have my card charged around the same time each month. One would expect around the same time of the month each month, I was being charged every 3 weeks, which wasn't a huge deal initially. I had more on hand than I needed and placed a hold on the subscription. Suddenly they canceled the script altogether. Legally, this is a prescription written by a licensed prescriber. Legally, you can transfer to a pharmacy of your choice. They refused to do so, after having 18 months of continued deliveries. Furthermore, they charge shipping even when they advertise heavily that shipping is free. It is shows a shipping charge in their commercials where they explain the initial costs for 9tablets. It flat out says "shipping" and shows $6.99. How dumb do these people think we are? I placed a hold because I had more than needed and it completely voided my prescription? Went to Amazon instead, pay $9/mo for medical coverage, and $5/mo for Rx pass...that is it. $14/mo total for the same quantity and strength. Even better, the drug manufacturers Amazon pharmacies use WORK FASTER, AND MORE EFFECTIVE THAN FRIDAY PLANS! I can take one sildenafil from Aurobindo pharmacies Amazon, I feel it working within about 20minutes, and feel the enhanced erecting effect for much much longer, I only take one every other day at most because I feel it working the next day. Friday plans did me a favor by voiding my script for choosing to skip month. P!$$ off!
Response from Friday PlansJul 4, 2026
I'm so sorry for the issues you've encountered, from billing discrepancies to the handling of your prescription. Maintaining transparency and meeting expectations are priorities for us, and it’s clear we didn’t achieve that here. To further assist you, please respond to Trustpilot's request for more information so we can access your account details and ensure these matters are resolved.Understanding that your needs weren't met, my hope is to rectify any concerns swiftly to prevent this from happening again. I understand how imperative having motivating customer service is during such issues and thank you handling this matter leading fleeing leverage potential reflection.