Fresh Water SystemsReviews of freshwatersystems.com

I have the same concerns and feedback expressed by other customers. I have been a loyal customer of this company for years and have a documented history of purchasing replacement products for my Sierra Nimbus RO system from them. I recently ordered the replacement RO cartridge kit that I have purchased repeatedly over the years. This time, however, I immediately noticed something was different: the cartridges did not “blow out” or behave as they normally had during previous replacements. I initially thought this might simply be a minor difference with the new cartridges. I soon discovered it was much more serious. My RO booster pump continued running for more than four days, with water continuously splashing out of the air-gap faucet and going down the drain. I began troubleshooting the system and purchasing additional parts in an attempt to determine what had failed. I replaced components and ultimately spent considerable time and money trying to diagnose a problem that had not existed before installing these replacement cartridges. The timing of the problem is significant. The RO system had operated properly for years, and the problem began immediately after installing this replacement cartridge kit. At this point, I believe the cartridges I received may be defective or otherwise not functioning properly. I am extremely disappointed because I have been a long-time customer and have purchased these replacement cartridges from this company for years without experiencing this type of problem. I am requesting that the company take responsibility for the defective product and provide an appropriate resolution, including reimbursement for the additional parts and expenses I incurred while troubleshooting a problem that appears to have originated with the replacement cartridges.

I placed an order for a whole house filter and filter housing. When it came in I realized that the flowrate through the filter per its specs would have reduced flow by too much so I elected to return the item unused and in the case of the filter, still in the factory plastic wrap. When they received my return they accused me of using the products and damaging them. I immediately contacted Capital One and filed a dispute because they are bunch of liars. A few days after I went no contact with the company they reach out with a line of excuses about how a supervisor reviewed the return and they decided to do a one-time return. I sure as heck know Capital One got on top of them. Screw this company and every crook that works for it. BUYER BEWARE!

Order was taking some time. I decided to cancel since the order was slow and they seriously over charged on taxes. They charged 9.3% instead of the correct tax rate of 5.9%. They ignored my attempt to have the tax error refunded. These folks run a pretty poor outfit.

They made a mistake on an order. They admitted to the mistake. They only refunded about half of the amount that should have been refunded. The reason given for the incomplete refund was "the maximum eligible refund has already been issued in accordance with our policy". I think I'd like to read the wording of that policy, because it seems pretty much criminal to me.

Ordered item 11 days ago of gravel for a water system. Was informed the following day that they were preparing to ship. 10 days no later and no update. Contacted company with no response. Hoping to cancel order. Prices are fair but shipping is unacceptable. Only order if you are fine with significant shipping delays.

Beware that the hot housings sold on this site have a manufacturers recall for performance failure. Site was notified and continues to sell the hot housing from Pentair. Manufacture is Altas Filtri not Pentair

If you order on Amazon it is free shipping free returns, you order from there site they dont offer it even though i have made few hundred dollar worth of purchases. Very disappointed.

Buyer beware! This company does NOT stand behind their products. I ordered and received 4 ceramic water filters. I used two and kept the remaining 2 for in two years when the filters would again require replacement. When I tried to recently use the filters I discovered the remaining 2 filters had shattered during shipping. The company would not replace the filters citing too much time had elapsed since shipping. Yet their insufficient packaging protection was entirely their responsibility. Do not do business with thhis company, Suggest online companies "Discount Filters" or "Filters Fast", both of which treat their customers fairly,