freshtrackscanada.comReviews of freshtrackscanada.com

Fresh Tracks are advertising trips through Canada starting in April 2021. Have they received confirmation from the Canadian authorities that the Covid pandemic situation will allow these trips at that point in time? Potential customers should check that crucial information. If Fresh Tracks have not received that insurance, how can they sell these trips? If the trips are cancelled, will Fresh Tracks reimburse the customers? Or will Fresh Tracks, as they have systematically done in the Corona pandemic situation, bluntly apply their terms and conditions? A few of them below: 4. NO WARRANTIES- Fresh Tracks provides no warranty regarding the completeness, accuracy, reliability or quality of any information provided with respect to any Travel Services. 6. DEPOSITS, PAYMENTS AND FEES-(ii) Booking Deposit A non-refundable deposit (“Booking Deposit”) equal to 30% of the total cost of the Travel Services (excluding applicable taxes and fees) will be required at the time you book your trip. (v) All Deposits, Payment and Fees are non-refundable. All of the deposits, payments and fees paid in relation to any Travel Services or Insurance are non-refundable I know what I am talking about: Fresh Tracks refused to reimburse the 7,300 US dollars of our “Booking Deposit” paid on 21.02.2020 for a trip mid-August 2020 that they cancelled on 15 May. Fresh Tracks Canada have a very lucrative business model, no question about it. Potential customers should absolutely read the assessment of the company made by their own employees on glassdorr. ca : this decisive information will assist them in making their final choice. The experience below illustrates the business model of Fresh Track Canada: cash the customer's money and do not deiver services if a trick can be used. No wonder that the staff is not available: they are enjoying spending the money so easily obtained!

TOTAL RIP-OFF. THEY CANCELLED TRIP. THEY ARE HOLDING MY $15,000+ DEPOSIT. OFFICE CLOSED EXECUTIVES ARE IN HIDING.

We booked with Fresh Tracks Canada for 23,000 US dollars a train trip (VIA RAIL) from Vancouver to Toronto in summer 2020 and paid a deposit of 7,300 US dollars. Fresh Tracks informed us in May that the trip was cancelled because of Corona. They "offered" to book the same trip in 2021 against an immediate payment of 4,900 US dollars or there would be a price increase of 5 to 8% (Note: inflation rate foreseen to be of the order of 2% only). We could not accept because of our ages. Fresh Tracks refused to reimburse the deposit. Quote from the owner: ”Consider that last year 22 million people visited Canada, most of them from April to September - then imagine the economic impacts on all the businesses that depend on that when that number of visitors turns to zero. Refunds are just not possible on a mass scale such as this”. In other words: tough luck for you, customer, good opportunity for me, the owner of Fresh Tracks Canada. We should have read the assessments of Fresh Tracks by their own employees on Glassdoor.ca : "all they care about is making as much money as they can. I feel guilty about how much we rip off customers", “terrible management, overworked, they don’t care about the clients only the profits, no longer an actual travel agency as its more of a call centre"... We would have realized that Fresh Tracks Canada is the travel agency to avoid at any price. We had fortunately bought an expensive "Cancel For Any Reason" insurance with Allianz Global Assistance, business partner of Fresh Tracks. Fifteen (15) weeks after Allianz Global Assistance acknowledged having received our claim for reimbursement of our deposit we have not heard of them in spite of several reminders. We start to fear that we shall never get our money back. Altogether this was a total disaster for us, obviously not for Fresh Tracks Canada!