Shannon W.
Poor Customer Service
The issue is that when I placed my order I also signed up for the FCT Membership for $19.00 a year and four shirts. I paid for Expedited Shipping. During checkout there’s this statement that Expedited Orders placed before 12PM PT will ship the same day. I placed my order at 9:37AM PT on Monday. I checked the status of my order on Tuesday and the status is unfulfilled, this order should’ve been shipped the day before on Monday as advertised. My credit card has been charged and I have no clue as to when my order will now ship. No customer service at all every time I tried to contact them my only two options were to chat with a Bot or send an email. I receive an email after doing both, stating “Thank you for contacting us we will get back to you within 5-7 business days” seriously? No way to contact someone by phone.
Response from Fresh Clean TeesMay 21, 2024
Thank you so much for sharing about this—we want to make this right. Please send us a note at [email protected] with your order number. We’ll be there to find a better solution!



