Duska N.
Been 7 business days
Been 7 business days, label was created but nothing has arrived at the post office. Contacted customer service yesterday they said it would ship out today still hasn’t shipped so if you want THCA shop somewhere else wish I would have read the reviews beforehand will be making a chargeback on my credit card as they say they will only give store credit if you didn’t send my $1000 order the first time then why the hell would you think I would want store credit I want my damn money back. Scam, order at your own risk
Response from Fresh BrosJul 30, 2026
We’re sorry. After seven business days, a created label without a carrier acceptance scan does not show that your order has shipped. We also should not have promised that it would ship today without ensuring that commitment was met. Given the value of your order, we understand why store credit is not an acceptable resolution. Please respond to our private Trustpilot request with your order number so we can urgently review the shipment and arrange a full refund to your original payment method if that is your preference. If you have already opened a chargeback, please let us know so we can coordinate the resolution correctly and avoid further complications. You deserved accurate information, timely fulfillment, and a clear path to recovering your money.