Fresh BrosReviews of freshbros.com

Response from Fresh BrosJul 30, 2026

Thank you for recognizing the quality of our products. We’re sorry that our shipping and customer service did not meet that same standard. You deserved accurate delivery information and a prompt, helpful response from our team. We’re working to improve both areas, but we would also like to address your experience personally. Please reply to our private Trustpilot request with your order number so we can review what happened and help make this right.

Response from Fresh BrosJul 30, 2026

We understand why an unshipped order, a missed shipping promise, and limited communication would cause you to lose trust in us. We’re sorry that you’ve had to contact us repeatedly without receiving a clear resolution. We want to be direct: you should not be left with only a created shipping label for nearly two weeks, and we should not have promised a Monday shipment unless we could meet that commitment. We would like to resolve this by offering your choice of a full refund or expedited shipment at our expense. Please respond to our private Trustpilot request with your order number. We will assign your case to one team member, confirm the resolution in writing, and follow it through to completion. We recognize that rebuilding your trust requires action—not another vague promise.

Response from Fresh BrosJul 30, 2026

We’re sorry. Receiving a tracking number that USPS does not recognize—and then being unable to reach us—would understandably make you question whether your order is legitimate. We would like to verify the tracking information immediately. If the number is incorrect, we will provide valid tracking that shows carrier acceptance or issue a full refund, depending on your preference. Please reply to our private Trustpilot request with your order number so one member of our team can take ownership of this and confirm the outcome in writing. You should not have had to call or email repeatedly to get an answer, and we apologize for the loss of trust this has caused.

Response from Fresh BrosJul 30, 2026

We’re sorry your experience left you feeling this way. This is not the experience we want anyone to have, and we would appreciate the opportunity to understand what happened and address it. Please reply to our private Trustpilot request with your order number and a brief description of the issue. Our team will review it and provide a clear response.

Response from Fresh BrosJul 30, 2026

We’re sorry. Creating a shipping label without handing the order to USPS, especially after you paid for shipping, did not meet the service you were promised. Failing to respond to your two emails made the situation worse and left you with no reasonable option other than disputing the charge. We understand that your bank has now refunded you. We would still like to identify what failed in our fulfillment and support processes so it can be addressed internally. If you’re willing, please respond to our private Trustpilot request with your order number. We recognize that our actions caused you to lose trust in us, and we take responsibility for this experience.

Response from Fresh BrosJul 30, 2026

We’re sorry that your order was not handed to the carrier within the advertised timeframe and that your emails and messages went unanswered. Creating a label is not the same as shipping an order, and we should have communicated the delay clearly. We’re also concerned that the advertised price did not appear to match your final charge. Please respond to our private Trustpilot request with your order number and, if possible, a screenshot of the offer you saw. We will review the shipping timeline and price difference, explain every charge, and correct any error we find. You deserved timely shipping, transparent pricing, and an accessible support team.