FrenchiestoreReviews of frenchiestore.com

I ordered the correct size based on measurements, following your guidelines...my frenchie's head would not fit through opening! You said no returns...so i trashed it! Waste of money! Neck opening should be adjustable. Would never recommend!

This review is difficult to write because we’ve been loyal customers for a long time. We own around 12 of your harnesses, and until our last two orders, we’ve had nothing but great experiences. Unfortunately, one of our recent harnesses had a clasp that broke the very first time our Frenchie wore it. We understood that defects happen and didn’t make a big issue out of it. Then we ordered another harness in the exact same size (Large) as the other 12 we own, but this one is dramatically larger and doesn’t fit our dog at all. The sizing is clearly inconsistent. We reached out to customer service, not asking for a refund, but simply requesting an exchange for the correct size. Despite our long history as repeat customers and the obvious sizing issue, we were told that all sales are final and they refused to help. That’s what is so disappointing. We weren’t trying to return a used product or get our money back—we simply wanted a properly sized replacement. Companies earn loyal customers by standing behind their products when something clearly isn’t right. We have always loved this brand, which makes this experience even more frustrating. Losing a loyal customer over a simple exchange is disappointing, and I hope the company reconsiders how it treats repeat customers when genuine issues arise.

I ordered a medium harness and it was extremely small. I have tried to return it for a large but no one has returned my email.

It says "breakaway collar", yet it doesn't break-away. Frenchiestore doesn't answer my many emails about this, nor do they provide a phone number.

This is by far the worst company I have ever done business with. I haven’t received a response to my messages, nor have I received a refund. I will be filing a complaint. Buyer beware. I don’t believe this is a legitimate company.

I received my harnesses and i do realize your polices,but they were way too small for my frenchie. All i wanted to do was exchange them and you wouldn’t even do that. They weren’t cheap and i bought 2 sets.. that was upsetting . I’m sorry but i was very disappointed..

Legs didn’t fit but would have been to expensive to send back ..So just cut legs off disappointed

The store provides incorrect measurement for its goods - I’ve seen many other clients complain of it in feedback , and the store ignores customers feedback and refuses to accept back the goods , breaking the clients rights . Worst shop and service I’ve ever had to deal with . Really worst .