FrenchiestoreReviews of frenchiestore.com

Great products

never received the product

I went to put my boys harness on him like I do every morning and it wouldn’t latch. On inspection one of the metal fasteners had broken off. Very disappointed and now my boy is without his harness and I can’t afford another one.

I am trying to return a great product because it did not fit my petite French Bulldog. The harness was too bulky and did not fit well. The Fenchie store is attempting to give me store credit. I have since found a replacement that does fit. So I am paying $40 to write a bad review as store credit is just not a viable option for me. I won't be ordering again. I would like my refund.

TERRIBLE customer service!! I’ve sent half a dozen emails and have yet to get even a reply. Products are ok but I prefer other harnesses. Won’t be buying any more from them that’s for sure!

The harness was too small, I've written 3 emails in the last 8 days trying to get an exchange or authorization for a refund, but no one has bothered to reply to my emails. I have since filed a complaint with the BBB to hopefully find a resolution. HORRIBLE customer service.

I hv asked multiple times on how to return this bundle and am being ignored i want to return for full refund asap please advise

Zero customer support. My Frenchie recently had BOAS surgery to open up his airways. I bought a “health” harness and matching leash from this “store”. I measured my boy and purchased the harness that I thought would fit him best. I mean, I thought this “store” catered to French Bulldogs. They should know how they’re built, no? Well - the harness fits his chest area beautifully, but I feel like the neck is just a little too snug. I sent an email to the “support” email on the receipt the day I got the harness expressing this concern. No response. I sent a second email over a week later. No response. This company claims to do exchanges and returns. All I wanted to do was exchange the harness. I now feel really weird about this “store” and it makes me sad because I wanted to purchase so many things. I love the items they have, and the quality is really nice. But now I’m going to find a way to report this place. Why should I get stuck with something? Especially when the company claims to do exchanges? My boy was so excited to wear this harness. How do you sleep at night knowing you disappointed my sweet little Frenchie?