Freight Rate CentralReviews of freightratecentral.com

Great rates, great service! Tracking website is good too, but information is not always up to date, that's the only thing I would request to improve.

Great company! Dependable and communicated the entire process from beginning to end.

The service is top notch! They are quick to respond when I make inquiries and the rates are always affordable!

Worst experience ever! Last September I had engaged FRC to move my household goods from the Atlanta area to somewhere near Chicago. I specifically mentioned verbally and in writing when placing the order that I needed the goods to be delivered a few days after the freight container reached Chicago as I wouldn't have possession of my new home until then. The person I interacted with assured me the container would be stored at a secure location until I was ready to receive them. Not only did they not put that into the contract, the truck itself never arrived, leaving me completely stranded and scurrying to find a new transporter at the last minute at exorbitant rates. In retrospect, that actually was a good thing as there wouldn't have been anyone to receive the goods since they had not put the delayed delivery requirement into the contract. They also made me buy huge quantities of blankets and ratchet straps to secure and protect my goods during transport. Plus I had to request friends to build a wooden ramp for loading the goods since their container didn't come with one. They had assured me the ramp available for rent at Home Depot would be sufficient for the purpose but I later discovered it was woefully inadequate. Although they refunded my booking amount, I had to unnecessarily spend $1200 to provision all materials, have the ramp built and pay for labor. This on top of the mental agony my family and I had to go through because of their mismanagement. I requested them and waited for a long time for them to make me whole with the money I wasted but they never bothered to respond.

Bad experience and will never use FRC again. First two pallets booked were not picked up on the day requested. On the second one I called the carrier terminal to see if they had the request and of course they did not so I called FRC and their rude customer service rep tells me it is booked and it is in the hands of the carrier. Well it never got picked up and I had to cancel and rebook throught another freight company. Definately not recommended.

Very good experience, from quote to delivery...They assisted us in transporting a Fire Truck from CA. to NC. After another company could not decide if they could or would, in addition they kept giving us the run around on the price...said screw them. Contacted FRC and they quoted us, truck was picked up the next morning after a hiccup on our part, they worked with us and the truck was delivered damage free and on time, 4 business days as promised. Excellent experience and will recommend them in the future.

Very helpful with good communication. Always reached one of two people as shipment proceeded. Would be 5 stars except for a minor snafu with their carrier, although how it happened by whom I'm not sure. Still, as a first time LTL customer, any wrinkle is concerning. The shipment was irreplaceable vintage film negatives delivered to the Library of Congress. Hence, they were very professional and reliable. I'll call them next time, for sure.

FRC Logistics is a great company because it provides excellent customer service and the truck drivers are extremely professional Two years ago they provided service to transport optical laboratory equipment and there were no issues or problems, everything got there intact and the driver was helpful from beginning to end. They also brought back some the equipment to California, we recommend them if you need to ship laboratory or industrial equipment