Freight Rate CentralReviews of freightratecentral.com

We were charged twice the price, compared to the offer. Their representative promised a refund , which never happend. Freightratecentral, stay away!!!

This company try to quote lower price on internet for freight booking once we confirm they raise price when they pick up this not enough, they even try to charge twice same charge by saying freight was weight higher where we know the weight of cargo so this fraud company do not use this company for your trucking needs.

Worst experience ever! Last September I had engaged FRC to move my household goods from the Atlanta area to somewhere near Chicago. I specifically mentioned verbally and in writing when placing the order that I needed the goods to be delivered a few days after the freight container reached Chicago as I wouldn't have possession of my new home until then. The person I interacted with assured me the container would be stored at a secure location until I was ready to receive them. Not only did they not put that into the contract, the truck itself never arrived, leaving me completely stranded and scurrying to find a new transporter at the last minute at exorbitant rates. In retrospect, that actually was a good thing as there wouldn't have been anyone to receive the goods since they had not put the delayed delivery requirement into the contract. They also made me buy huge quantities of blankets and ratchet straps to secure and protect my goods during transport. Plus I had to request friends to build a wooden ramp for loading the goods since their container didn't come with one. They had assured me the ramp available for rent at Home Depot would be sufficient for the purpose but I later discovered it was woefully inadequate. Although they refunded my booking amount, I had to unnecessarily spend $1200 to provision all materials, have the ramp built and pay for labor. This on top of the mental agony my family and I had to go through because of their mismanagement. I requested them and waited for a long time for them to make me whole with the money I wasted but they never bothered to respond.

Bad experience and will never use FRC again. First two pallets booked were not picked up on the day requested. On the second one I called the carrier terminal to see if they had the request and of course they did not so I called FRC and their rude customer service rep tells me it is booked and it is in the hands of the carrier. Well it never got picked up and I had to cancel and rebook throught another freight company. Definately not recommended.

I hired FRC Logistics to move two helicopters. I was promised two tractors with two expandable lowboy trailers that had at least 42 plus ft in the well and 18inches off the ground. These helicopters were 5.5 ft wide 42 ft long and almost 11 ft high. Guess what shows up.... a single drop trailer 40 inches off the deck! I had to reduce the height of the aircraft (6 man hours each) to get down to 15ft 1 inch. Truckers were awesome! My loads were delivered on time in prefect condition. FRC did take care of the additional permit cost. The irony of this was not only my additional time reducing the height and the truckers having to go a special route, but they were already hooked up the trailers I requested. Lesson learned... go to the trucking company directly! Trucking company gets 5 stars plus.