Janet U.
ok-not extremely thorough
I have used FreightPros twice and on both occassions I had to follow up. First time, why the product did not deliver yet, and on the 2nd, why something was not picked up when advised that it would. I work in customer service as well and we strive on keeping our customer's updated rather than our customer's advising us to what is going on. I recommend you always follow through to make sure things are getting picked up when they are suppose to and keep track of the delivery of the orders so you can make your customer's aware that things are not going as estimated. I think you should always confirm the deliveries and even give your customer's good news that things are going as planned. I will continue to use FreightPros and see how things go but if constant follow up continues, unfortunately, I will having to seek another party.



