Meghan A.
If I could give -stars I would
**UPDATE: this started on 2/19 it ia now 3/4. From 2/19-2/27 I was waiting on them to approve me to even enter information to start my redemption. Since 2/27 I have been waiting for them to reject my cash redemption. They rejected it today, 3/4 Now, I just submitted a redemption request for a gift card. We'll see. They say it takes 3 business days which starts after the first day. So, really 4 BUSINESS days. Today is Wednesday so Thursday-Friday =1 day plus Monday-Tuesday=3 days. So maybe on Wednesday I'll find out if they reject my gift card redemption. By then, it will have been 21 days since I started trying to redeem. I'll let you know how it goes. If I could give -stars I would. They are doing everything possible to keep me from redeeming my winnings. They had to verify my card for apparently no reason. They had already accepted it for payment. I assumed it was to payout my redemption but they won't do that. I submitted my dl, my water bill, pictures of my card and my bank statement. They cannot use my bank account because it is a savings account. I have received plenty of ACH deposits into that savings. they take at least 24 hrs to respond to an email (if at all) so the rejection process is slow and aggravating!I've submitted my chime checking statement. I am waiting for them to reject it. So,I thought ok I'll just take gift cards instead. Nope! Can't do that either. Hate this site! I hope the scammy little twerps handling the verification process catch all red lights,never find good parking, get disconnected every time they finally reach a customer service rep after holding for at least 30 mins, I hope they have a tire blow on a rainy day and they have no jack and drop their phone in a mud puddle. And I hope while they are stuck on the side of the road they are continuously being splashed with water by the cars of the motorists who will not stop to help them. F this scam site!
Response from Free SpinFeb 25, 2026
Hi Meghan, we’re really sorry to hear how frustrating this has been. We understand how upsetting redemption delays can feel. Please note that withdrawals require full verification for security reasons. Even if a card or account was used for deposits, additional checks may still be needed, and some account types or payout methods may not be eligible for withdrawals. We recommend continuing to work with support and ensuring all requested documents are submitted clearly. Once verification is completed with an eligible payout method, your redemption can be processed. We appreciate your patience and hope to resolve this for you soon.




