Lindsey S.
Long redemption time
I signed up, made a deposit and won on 9/20/25. I uploaded everything requested for KYC. I then tried to redeem the minimum amount of $100, but it kept telling me "redemption not allowed". I soon figured out that I couldn't even request a redemption until all of my documents were approved. I checked everyday to see ìf they had reviewed and approved my verification documents. The following Thursday when I checked is when the docs were finally approved. I didn't even receive any correspondence from them letting me know KYC was approved and that I could request a redemption. I requested the $100 redemption Thursday, 9/25/25, via bitcoin. Any other site that I've redeemed via crypto it's been instant or almost instant. Nope. Not here. Today is Sunday, 9/28/25, and my redemption still says pending. I've contacted customer support numerous times and now they're telling me it takes 3 business days to process. Every rep I've spoken to the last week has told me something different every time. It shouldn't take 8+ days to receive a $100 crypto redemption. If a sweeps casino takes a long time to process a redemption, I usually won't stick around and spend my money there. That's just me. Other than redemption time and how long it took to get verified, playing slots here was good. Update: I finally received my redemption on the 8th day.
Response from Free SpinSep 29, 2025
Hi Lindsey, thank you for sharing your experience with us. Please note that a confirmation email was sent when your KYC was approved, and your redemption is being finalized today. We sincerely apologize for any inconvenience this may have caused. Your feedback means a lot to us. Keep having fun playing!




