Crystal S.
Come on!!! Let me redeem already!!!!
Updated**"*** I went to redeem and it said "redemption is not allowed" I clicked on the KYC to make sure I was verified and it said I was so... I contacted live support and they told me it looked like there was an issue with my address and that I needed to send address verification. I sent my bank statement, my ID front and back, my debit card front and back. 5 days later and I'm still waiting for a response... Crickets... Nothing!!! Everytime I message live support about it they just tell me I have to wait for KYC to send me an email.... Ugh I'm beginning to think that email may never come.... Update****I was able to redeem finally. Now let's see how long it takes to receive a bank wire.... So far they haven't accepted my request yet and it's been 7 hours since I redeemed.
Response from Free SpinAug 24, 2026
Thank you for sharing your experience. We're sorry for the frustration and delay you encountered during the verification process. We have reviewed your case and can confirm that your verification has now been completed successfully. The additional documentation requested by our KYC team was reviewed, and your account is now approved to make redemptions without further issues. We understand that waiting for the review and updates can be frustrating, and we appreciate your patience while the necessary checks were completed. We hope the resolution provides a better experience going forward.