FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.
Free Spin (freespin.com) has 268 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
freespin.com
Website
freespin.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The slots are very glitchy and reload in the middle of bonus resulting in bonus being lost when it reloads. Contacted customer service multiple times for this issue happening repeatedly and every time I was basically told I was lying and they would not assist.
Response from Free SpinSep 21, 2026
Hi Brandy,
Thank you for your feedback, that's certainly not the experience we want our customers to have.
That said, we've checked on our end and haven't been able to locate a record of your interactions regarding this matter. Everything appears to be working as expected from our side, so we'd really like to look into this further and understand what might have gone wrong.
Please reach out to us with a bit more detail so we can get to the bottom of it via Live Chat or email, at [email protected]
JT
Juan T.
bad it wont give you ur winnings
bad it wont give you ur winnings
Response from Free SpinSep 20, 2026
Hi Juan,
Thank you for your feedback!
Please note that the frequency and amount of wins are based on a certified Random Number Generator (RNG), which guarantees that the outcome of every bet is fair and random. That said, a game's RTP (Return to Player) also plays a significant role in your overall experience, so we'd recommend reaching out to us for some higher-RTP game suggestions.
Please don't hesitate to get in touch through Live chat or email, at [email protected] , our support team is available 24/7!
RM
Rosa M.
If they had negative 5 Stars that's…
If they had negative 5 Stars that's what I would give... first of all total scam, I played 3 different games in which each games I got where you would go into the bonus round and all of a sudden a message would appear stating "your last game was interrupted you can finish now" but never allowed me to go into the bonus rounds, this happened on the three different games which I found to be sooo weird. I contacted customer service supposedly they were going to get it fixed and I'm assuming "fixed" to where I'm able to get into my bonus rounds but checking this morning they completely wiped everything out!!! LUCKILY I took screenshot!!! I'm staying away from this scam of a game!!!
Response from Free SpinSep 15, 2026
Hello Rosa,
Thank you for your feedback!
We're sorry this experience hasn't met your expectations, and we'd like to look into it further to understand what went wrong. We've located your account, and the appropriate team will be in touch shortly.
BB
Beige B.
ANYONE WHO IS A SERIOUS PLAYER, STAY AWAY!!
FIRST EVER REVIEW OF ANY SWEEPSTAKES CASINO, POSTING BECAUSE MY EXPERIENCE WAS SO BAD, RIDICULOUS & INSANE.
HOPEFULLY WILL
LISTEN AND INSTEAD OF WASTING 3 HOURS OF LIFE WAY I DID 1ST TIME ON SITE GIVING IT A TRY, WHICH WAS ALMOST ENTIRELY SPENT ON CHAT WITH CUSTOMER SERVICE TRYING TO DEAL SOME OF THE WEIRDEST SHADY THINGS EVER ON SP CASINO, WILL SPEND 3 HOURS SOMEWHERE ELSE!
Try to keep this short and sweet as possible, wish I could post the screen shots of my last chat with team supervisor. Will update and include youtube link with the screenshots included as well as a more indepth review on one of the worst customer service experiences ever
Went to test out and see if was decent, reputable and worth spending money. Always test before large deposit. At first couldnt find any games I usually play, enjoy and know well, which help me compare & get a good feel almost immediately how casino might operate. In search found a top option, 3oaks games, but could play cause of error and connection message. Let CS know with no answer or idea why. I went tried a couple others I play, different platforms, and they wouldnt work either, so check a bunch to see issues. ONLY ONE I COULD PLAY WAS THERE OWN DICELAB PLATFORM GAMES,INTERESTING!!
However after doing a search, I found Voltage Blitz Rapid, another game I play often, which worked, game play was decent, return rate was ok and it worked fine no glitches or lags. So, after playing for 15 mins, bought $10 welcome pack stay logged in and connected with intention of continuing to play same slot games Voltage. This where gets so shady, when I went back to lobby & search for game, same way located it before, it wasnt coming up only 1 game, a DIcelabs game. I tried to search it by all 3 word, which got me other games in search, all Dicelabs, but no Voltage. I went to history to see if showed i played and sure enough it shows all spins. Then went to try and find under categories, searching for a while cause they make it hard to find anything else but Dicelabs. After a while search entire site, couldnt find it literally disappeared.
So, I went back to CS to let then know this new issues, still no response or clue why others were giving me error message, which i received no response with chat being disconnected by them. I waited played a Dicelab game with absolutely luck, which i suspected and was worried about cause all these issues, respsonse from CS, along with layout of site and fact its so hard to actually find other games besides Dicelabs, which arent and actually accessible to play.
Eventually went back to chat to see what was going on trying to be patient. Finally after 4th attempt, team supervisor Nina responded, hahaha,it was special and let me know all it need to know. Her answer was to go the EXCLUDES GAMES category, to see if they work. Obviously all Dicelabs games their platform games, which i did to humor her cause I knew the worked. This was my worry, because this was basically all did or said, point me to those slots and to enjoy. She also kept saying all the other games should work,until she slipped up and said we'll some platforms on our site restrict players with no reason why they do, or asking me a single question to find out if I meet any of those restrictions.
She had absolutely no answer for how a slot game could disappeared, Voltage, especially since i informed her clear cache and did all proper checks on my cell. I know how search functions work, not possible in 3 mins based upon staying logged in & connected form game to disappeared from search and site, without someone doing something, especially when all the other games beside one i was playing were still coming up.
I've never done review, cause never seen this type of insanity and shady which Im about to explain got crazier. I did play exclusive Dicelabs slots again between chat 3 and last chat to see if my assumption was correct, or maybe they will boost my chances on win for inconvenience. Over 100 spins, multiple games, $10 and my assumption was correct, A TOTAL CASH RETURN BACK NOT PROFIT WHAT I RECEIVED BACK FROM ALL THOSE SPINS $.02.. Lol, chance Dicelabs slots use random # gen, in my opinion 0%
Finally part, at end of my hour long chat with TeaM Super Nina, I simply asked for my $ back, 3 hours of patients and nonsense had run its course so asked for my $10 to be refunded and will be on my way. Her response, classic, requesting a refund will violate our player agreement & rules, and your account will be banned. Hilarious, she is threatening me after I spent 3 hour trying to be a paying quality Customer who deposits alot every year playing. Then she said my refund request of $10 whole dollars had to be sent to the appropriate person for review and to be signed off.. Again Hilarious, isnt she the Team Supervisor??? She cant authorized a $10 refund! Well I was done will update with link
Response from Free SpinSep 14, 2026
Hi Beige,
Thank you for providing your feedback!
We're very sorry to hear you had such a negative experience on our website, that's not the experience we want for our customers.
That said, we'd like to look into this case further, but we were unable to locate your account using the credentials provided. This is why we've requested some additional information from you.
JO
John
They hold up the verification process…
They hold up the verification process if you actually “win” anything. It’s a scam walk away from this one!
Response from Free SpinSep 9, 2026
Hello John,
Thank you for your feedback, it's truly appreciated!
We've reviewed your case and noticed that not all of the required KYC documents were submitted initially, which is what has caused a delay in the verification process. However, we're happy to let you know that your KYC has now been approved.
We'd also like to highlight that submitting all required KYC documents at the time of your redemption request plays a crucial role in ensuring a safe and secure redemption process.
Thank you for your feedback!
FA
Fabi
This website is a scam
This website is a scam. I won $600 and after I tried redeeming they closed my account stating I violated "the terms and conditions", which I NEVER did.
Response from Free SpinSep 9, 2026
Hello Fabi,
Thank you for your feedback, we are sorry to hear about your experience and we take concerns like this seriously.
We'd like to look into this further. Please reach out to our support team at [email protected], and we'll be happy to assist you.
BR
Bryamna
Terrible experience
Terrible experience — avoid this casino
I won $178 on Free Spin Casino, and only two days later my account was suddenly closed. I was not given a clear explanation, and I was unable to withdraw the money I had legitimately won.
This is extremely frustrating and completely unacceptable. They were happy to let me deposit and play, but once I won money, my account was closed and my winnings were left inaccessible.
I have contacted support asking for an explanation and for my $178 to be paid, but this situation has been handled very poorly.
I would strongly recommend staying away from this casino. Winning money should not result in your account suddenly being closed without a clear explanation or a proper resolution.
Response from Free SpinSep 1, 2026
Hello Bryamna,
Thank you for your feedback!
Thank you for your patience while we looked into this. We can confirm our team has already reached out to you to go over the specifics of your case and provide further assistance - please be sure to check your email inbox!
That said, in line with our Terms and Conditions, we kindly ask that you maintain only one account per user going forward, to help us avoid similar misunderstandings in the future.
Thank you for your consideration and if you ever require any assistance - remember, we are always here for you.
KB
Kioychi B.
Poor redemption
Ive been waiting days for a bank verification. My identity and address has been approved. Ive sent multiple emails to kyc verification Ive reached out to support multiple time only to get the same copy/paste response as if its a bot. Just super frustrated atp
Response from Free SpinAug 27, 2026
Thank you for sharing your experience. We're sorry to hear about the frustration caused by the verification process and the delays you experienced.
We have reviewed your case and can confirm that your redemption has now been approved and successfully sent out.
We understand that the wait and repeated communications were frustrating, and we appreciate your patience while the necessary verification was completed. We hope the successful completion of your redemption provides some clarity regarding the outcome.
Thank you for bringing your concerns to our attention.