FreeRateUpdate.comReviews of freerateupdate.com

When approached to refinance my house by Loan Depot I clearly stated my requirements: the interest rate, and maximum closing costs, I was willing to pay. The agent (Bobby) promised significantly BETTER terms, so I agreed to proceed. Then, the formal "Loan Estimate" sent to me showed costs over $10,000 more than I had been promised. After many days without responses, and three more Loan Estimates all different but all with unacceptable costs, Bobby promised it would be fixed. Meanwhile I was billed for an appraisal that Bobby said would not be needed. Many days later, Bobby's boss (Rob) called to tell me that the appraisal WAS needed and the costs could not be reduced to anywhere near what I had been promised-- so I cancelled my application, and am still trying to get my appraisal fee back.

I did not request my name and phone number to be sold to other online sites other than the site I indicated during my search. My experience? Do not trust trustpilot.

Don't waste your time. Their agents don't hear you and talk over you when you express your concern or point. Why would I start a business relationship with a Zombie? Just saying ... Not my first Rodeo.

To much to type .. not happy with the lack of information that they don't give up front .. ie closing cost .. before you start signing a agreement for them to represent you

I don't know what happened. They made a verbal agreement on rate and costs and then created a loan application totally higher! AND they withdrew $500 out of my checking account covering the higher cost loan application!!! Not cool!!!

I have been told that if I give more money they can have a lawyer look at my case. I have called faxed and talked 2x a day. I joined 19 months ago and been doing everything by my program and now I am being sued by Bank of America and have 20 days to answer and they ask me to fax the summons and are doing nothing. I made the mistake of sending my credit card to the Arizona address and had no idea that it had been charged off until a summons was served to me. This can happen to you and if you call them they ask for more money and no help because I am trying to do this myself. I want people to know-especially if you are on a very limited budget. If this answer is entered and the judge grants judgement this will be a nightmare! I live in New York. I have always paid now they want more- I don’t have!! I am left trying to do this alone- FDR answer my other review and said to call- I have for 7 days 2x a day- where is the slogan they use- we are in this together? They also said this doesn’t happen to everyone but it happen to me and it can happen to you so don’t send your accounts to there AZ address because had I not I would of known this and could of done something before this nightmare! Where are they now that I need them??? They asked for more money!!! I am a senior on a hardship . Always paid my bills when I got sick couldn’t pay and immediately signed up with FDR and pay on time every month. So think about this. Tell the truth FDR that a credit card can be charged off and the court can serve you and you must take care of this yourself in court. File the answer or a judgement can be entered.People just know this can happen. I have nothing left and still I have to go thru all this alone. FDR answer is send me 234.00 and lawyer can look!!! Or 20 a month. Are you kidding me. Nightmare!

Too many phone calls

I just called this company to get some rate information & couldn't be treated worse. Don't waste your time. They transferred my call to a broker who literally hung up on me. I informed him of the loan amount I was looking for & he informed me "He didn't do that type of loan". I asked what he meant by that? He rudely slammed the phone on me & didn't answer the question. I would never give a company my personal business with work ethics like that, when it comes to thousands of my own dollars! There are plenty of other places to go for a loan.