Jaiden
I Ordered a skeleton hoodie 3 weeks…
I Ordered a skeleton hoodie 3 weeks ago, I just don’t understand I spent my own money, for it and I haven’t even got any updates or anything. The only one I got was saying it was shipped that was about it, but nothing hasn’t even reached my location. .
Response from FreenewyaAug 26, 2026
Hi Jaiden, We’re sorry to hear about the lack of shipping updates you experienced after being notified that your order had shipped. We understand how frustrating it must have been to wait without clear information about the status or progress of your package. Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the uncertainty and disappointment it caused. Our current team is committed to providing clearer shipping communication, reliable tracking updates, and a more transparent customer experience throughout the delivery process. Best regards, Freenewya Support Team