Aaron W.
I ordered a brown skeleton zip up 2…
I ordered a brown skeleton zip up 2 weeks ago and I still haven’t gotten an email on the tracking information, it sent me an email but the tracking kept saying pending and wouldn’t give me an estimated arrival time, I would like to know when I’ll get my order
Response from FreenewyaAug 26, 2026
Hi Aaron, We’re sorry to hear about the uncertainty you experienced while waiting for your order, especially when the tracking information remained pending without a clear estimated delivery date. Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and inconvenience it caused. Our current team is committed to providing clearer order communication, reliable tracking updates, and a more transparent shipping experience for our customers. Best regards, Freenewya Support Team