T L.
horrible customer service
They auto-charged my credit card for $399, I contacted them within a day to ask for a refund, and they refuse to refund the money. I am now disputing the charge with my credit card company.
Response from Freedom FarmersOct 3, 2024
We hate nothing more than for you to be upset and dissatisfied with your experience working with our customer support team. We truly want to make this right, and as we stated, we are prepared to make special arrangements for you. We also explained that issuing a refund on a renewal payment in particular impacts our course instructors who work so hard to create these resources for our members. We are transparent about subscription auto-renewals during signup as well as our company policy and 30-day money back guarantee. We will continue striving to improve in all areas, as our member-experience is extremely important to us. We still wish to be a continued resource for you and hope the best for your farming journey 🙏 If you don't mind, please reach out to [email protected] so we can take another look at your unique situation.