Erin
Not good enough quality for the price
Average product that seems a bit temperamental and doesn’t reliably/ consistently work (ie sometimes won’t turn on. Sometimes won’t turn off. Sometimes can’t adjust the brightness) When it does work I love it… but I’m frustrated with how it operates *** Thanks Jackie for your reply. I had previously already been in touch with customer service and they told me about the hard reset. I did do that and it worked for a bit, but soon went back to being unreliable. A replacement one would be great if possible? I do suspect I got a dud.
Response from FRAVITAJul 19, 2021
Hi Erin, Sorry for the inconvenience caused. Sometimes the sensory chip installed inside can be cranky. However, by 'hard resetting it could resolve the problem. When the light is switched off, you could press and hold it for 15s to hard-reset the night light. Once the hard reset is done, please let us know how it turns out. If the night is still not operating properly, do let us know, and we can send you a replacement xx. Jackie Fravita



